Office Ranger

Office Ranger (Safari West) (santa rosa)

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compensation: Starting at $18
employment type: Full-Time Seasonal

Safari West, a private wildlife preserve and guest resort, is seeking self-motivated individuals for our ranger position. This is a full time seasonal position slowing down during the months of January and February.

SUMMARY:

The Office Ranger welcomes guests to Safari West. Provides services to our guests in a friendly, efficient, and professional manner. This includes making changes to reservations, answering phones, checking guests into tent cabins, and getting all paperwork ready for overnight stays and day guests. Keeps area and jeeps clean and is the communication hub of the property. Keeps an eye out for visitors without reservations or any unusual behavior.

DUTIES AND RESPONSIBILITIES:

· Meets and greets all visitors; determines their needs and directs them to the appropriate location.

· Completes all paperwork for overnight guests and day guests, such as registration packages and tour sheets, and that all necessary paperwork is given to guests.

· Will be escorting guests to their tent cabins either by foot, or by jeep.

· Perform front desk responsibilities as needed to process guests needs expediently including but not limited to booking reservations, responding to guest questions, resolving guest problems/complaints, answering telephones, and checking guests into/out of tents, updates guide sheets and updates and creates tour sheets.

· Maintains complete knowledge at all times of expected arrivals, departures, group activities, rates, packages, promotions and communicates information to appropriate staff.

· Ensures all guests’ needs are fulfilled and their stay is as pleasurable as possible.

· Updates daily roster and informs tour guides/restaurant of any last-minute changes if making a same-day reservation.

· Follows all Safari West guidelines and safety protocol.

· Understands the front office role as the communication hub during day-to-day situations, as well as emergencies.

· Assists in Reservations department as needed.

· Coordinates with other departments to ensure a positive experience for guests.

· Performs other duties as assigned by management and supervisors.

· Shifts vary from starting at 7:30am and finishing at 11pm. Must be able to be flexible and work what is needed.

QUALIFICATIONS:

· High School diploma or equivalent.

· Prior experience in hospitality industry or equivalent preferred.

· Commitment to excellence and high standards.

· Fluent in the English language.

· Excellent written and oral communication skills.

· Acute attention to detail.

· Ability to manage priorities and workflow.

· Excellent customer service skills.

· Ability to effectively communicate with people at all levels and from various backgrounds.

· Professional appearance and demeanor.

· Valid California Driver’s License.

· Ability to lift up to 50lbs.

· Ability to work on their feet for at least half of shift.

· Proficiency in Googe Docs and Excel preferred.

· Bilingual is a bonus, but not required.

Please submit a resume with dates worked for each position. References required.

Background check will be required if offered the position.

We look forward to hearing from you!

Check us out at: www.safariwest.com

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)

Work Location: In person