Office Assistant/Customer Service Rep

Position: Front Office Coordinator & Customer Service Specialist
Location: Hendersonville, TN
Company: Plumber's Choice Water
Salary: $18-$21 per hour
Work Schedule: Full-time with a 4-day work week option

Overview:

Join the Plumber's Choice Water team as our Front Office Coordinator & Customer Service Specialist and be the heartbeat of our office in Hendersonville, TN. In this pivotal role, you'll be the first point of contact for our customers, providing stellar service and guidance. You'll play a crucial role in our day-to-day operations, from answering phones and managing customer inquiries to data entry and order fulfillment. This role offers the unique opportunity to also support our marketing team, making it perfect for those who love variety in their workday.

Key Responsibilities:

• Serve as the first point of contact for incoming calls and office visitors, ensuring a warm and professional welcome.
• Manage customer inquiries, provide information, and route calls to the appropriate departments efficiently.
• Take and process orders, including packing and preparing for shipment.
• Perform data entry tasks, maintaining accuracy and confidentiality in our CRM system.
• Assist the marketing team with occasional projects, contributing to our company's growth and success.
• Maintain an organized and efficient front office environment to support team productivity.

Requirements:

• Strong organizational and multitasking skills, able to manage multiple tasks seamlessly.
• Excellent communication skills, both verbal and written, with a knack for customer service.
• Comfortable in a small office setting, where teamwork and close-knit relationships thrive.
• Proficient with office software and CRM systems, with a quick learning curve for new technologies.
• A proactive, problem-solving attitude, ready to take on various tasks to support the team.

Benefits:

• Competitive salary range of $18-$21 per hour, based on experience.
• Option for a 4-day work week, promoting work-life balance.
• A chance to work in a familial, supportive environment where your contributions are valued.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Hendersonville, TN 37075: Relocate before starting work (Required)

Work Location: In person