Address
Form of workJob Responsibilities
- Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
- Retrieves, reviews for correctness and processes patient registration forms.
- Collects, scans and updates personal and financial information (insurance cards, driver's license, etc.) obtained from patients.
- Runs insurance verification/eligibility on every patient.
- Works insurance eligibility alerts (yellow triangle alerts).
- Collects payments from patients and provides a receipt.
- Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
- Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center.
- Works Cerner message center pools and completes messages as applicable.
- Schedules patient appointments according to provider protocol.
- Maintains copays, petty cash logs and receipts.
- Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
- Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate.
- Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
- Accepts and signs for mail parcels and other deliveries according to office policy.
- Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
- Provides lead or manager with a list of clerical supplies as needed.
- Maintains an orderly, neat and clean front desk area and waiting room.
- Routinely retrieves faxes from the fax machine.
- Obtains prior authorizations as required by patient insurance policy for testing and procedures.
- Travels to other IPG offices when needed to cover front office when requested.
- Performs other tasks as requested.
