Office Assistant

Who We Are

Solid Ground is an award winning nonprofit organization whose proven, holistic approach helps families build the strong foundations they need to emerge from homelessness into a brighter future. Through safe, affordable housing and innovative supportive programming, Solid Ground helps families transition to a higher-level of self-sufficiency and break the cycle of homelessness and poverty for the next generation.

Why You’ll Love Working Here

At the heart of Solid Ground is the belief that housing stability is fundamental to the healthy development of children and to a family’s ability to be contributing members of the community. Solid Ground currently runs eight programs in suburban Ramsey and Washington Counties and housing over 660 individuals annually. Our mission is to prevent and end homelessness for families with children in the communities we serve through housing, resources, and opportunity.

Wages and Benefits

$21.00 - $22.00 per hour; Generous paid time off; 12 paid holidays per year; Competitive medical, dental, and vision benefits; Company-paid life insurance, short-term disability and long-term disability; Agency sponsored retirement savings plan.

A Typical Day in the Life…

A typical day as Solid Ground’s Office Assistant provides the opportunity to supply broad and varied front desk, administrative, and program support to the agency, staff, and program participants. This position requires regular and punctuational attendance. Responsibilities will include the following:

• Greeting participants, volunteers, donors, vendors and other visitors to East Metro Place in a friendly and professional manner and directing them to the appropriate staff or location.
• Ensuring coverage at the front desk as much as possible including answering phones and coordinating other staff to cover during breaks/lunch.
• Assisting with copying, faxing, typing documents, and processing incoming and outgoing mail.
• Distributing pantry items as directed by program staff.
• Ensuring main office files and program supplies are in order and updated.
• Scheduling weekly transportation needs for participants and volunteers using agency vehicles.
• Facilitating communication between residents, vendors, and East Metro Place property management by maintaining the Maintenance Request Book and directing inquiries as needed.
• Assisting program staff with collecting information from residents, scheduling appointments, and providing other supportive work with residents.
• Providing basic computer, telephone, and office technology training for new employees.
• Assisting with purchasing and troubleshooting problems with computer software and equipment.
• Entering pantry items distributed to participants in the Apricot Client database and routing forms to Finance department.
• Stamping donation checks for bank deposit and submitting to Development & Data Coordinator for processing.
• Assisting in receiving in-kind donations, as needed, and entering in-kind gifts into donor/volunteer database.
• Creating records for new volunteers and updating information for existing volunteers in Raiser's Edge and Better Impact database.
• Assisting in recruiting volunteers for activities and meetings as directed by Volunteer Manager.
• Assisting with tasks in preparing for and following up on special events and donation drives.

Who You Are

• You hold a high school diploma or GED with one year of experience in an office setting; or you have a combination of education and experience providing equivalent knowledge.

• You have the ability to effectively communicate and work with diverse populations.
• You have the ability to use computers and other technical resources to effectively accomplish work, including the ability to run a copier, fax machine, and adding machine/calculator.
• You are skilled in utilizing Microsoft Office applications.
• You have the ability to manage multiple priorities to ensure work is completed in a timely and productive manner.
• You demonstrate skills in providing customer service to meet participant needs.

• You have the ability to work in an environment which requires the use of a computer, telephone, and 10-key; you have the ability to perform repetitive motion of the fingers, hands, and wrists.

Diversity and open expression are fundamental to the work of Solid Ground. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran’s status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials.

Solid Ground participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify’s Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.

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