Office Agent

We are proud and excited to announce that we have been awarded a large contract at Newark-Liberty International Airport (EWR).

We’re looking forward to meeting you and accepting your Job Application.

Immediate Interview Appointments to Follow

Email Resume to rlimone@choice.aero

OR

Stop by the Human Resources office:

Bldg. 340-3 Airis Drive, Newark, NJ 07114

2nd Floor, Room 202

Job Description:

Reports To: Office Supervisor

Summary

The Office Agent provides all the customer service for accepting, processing/finalizing, and delivering air freight efficiently, timely and safely to their intended destination. Coordinates and communicates with freight forwarders/trucking companies, airlines, and ground handlers. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is strongly promoted.

Core Competencies:

· Technical Competence & Knowledge

· Leadership

· Analytical

· Communication skills

· Organizational skills

Job Duties

· Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements.

· Computer system proficiency for airline booking and load planning.

· Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL and other airline specific products.

· Breakdown Airwaybills (AWBs) in accordance with airline requirements.

· Prepare computer manifest, carrier certificates and other records in accordance with airline procedure, including Dangerous Goods (DG) ‘Notification to Captains’ (NOTOCs), and other relevant documents. Check for accuracy and completeness.

· Send special handling telexes/messages in accordance with airline requirements & regulations.

· Release flights and check for completion of data transfer between computer systems to the extent possible.

· Prepare Airwaybills (AWBs) and secure payment from private shippers, when necessary, as permitted by Government Regulations.

· Ensure documents are filed with CBP in accordance with required deadlines.

· Answer queries, tracing actions in a timely manner.

· Ensure retention of required delivery records.

· Initiate freight discrepancy action where required.

· Monitor the acceptance of specialty products, including Valuables (VAL) & Vulnerable (VUN),

· Ensuring secure storage as required.

· Monitor inbound messages, manifest inbound shipments accordingly, proactively preparing for inbound traffic after flight release by overseas stations.

· Prepare breakdown & freight check in manifests for warehouse staff use, including special handling instructions or storage requirements.

· Document locations received from check in process on correct tallies, verifying totals for accuracy.

· Initiate discrepancy messaging as appropriate after completion of check in.

· Prepare, assign documents and notification to consignees and/or brokers

· Finalize shipments in Computer systems when required.

· Verify that complete shipments have been appropriately signed for and the documentation finalized.

· Initiate follow-up tracing action as required for all discrepancies, in accordance with Company & customer requirements.

· Obtain US Customs Release of aircraft & freight.

Requirements

· Must be 18 years of age.

· High School diploma.

· Passionate about Customer Service

· Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.

· Ability to work nights, weekends, holidays and varying schedules.

· Proficient Computer Skills

· Must be able to stand, lift, bend for an extended period.

· Must successfully complete airline specific training programs and recertification

· The ability to read, write and fluently speak and understand the English language.

Benefits:

• Competitive Pay / HTA
• Premium
• Growth Opportunities
• Promotion Opportunities
• Competitive Benefits
• Vacation
• Sick days
• Paid Holidays
• Shift Differentials
• Referral Bonuses
• Flexible Shifts
• Full-Time
• Part-Time

Job Type: Part-time

Pay: From $19.00 per hour

Work setting:

• In-person
• Office

Application Question(s):

• Are you at least 18 years of age or older?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person