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Form of workAir General, a national cargo handling company, is seeking a full-time Office Agent at our Washington Dulles International Airport (IAB) location. The Office Agent has a focus on customer service and strict adherence to safety and security procedures. Duties include documentation, data entry and great customer service. Must be able to work independently and as part of a team. Competitive salary and benefits - see below for details! If you are interested in a career with an aggressive industry leader, rather than just a job, please consider joining us.
Job responsibilities include:
Job responsibilities include:
- Keep required training up to date within allowed timelines
- Adhere to all FAA, Airport, US Airways and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
- Review and understand all shipping documentation
- Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress
- Provide customers with information concerning the status of their shipments
- Take special measures to ensure proper handling of valuables, perishables, live animal shipments, and special loads.
- Be fully aware of Customs rules and regulation
- Present cargo documents to U.S. Customs, Immigration, USDA and any other relevant agencies to achieve the necessary releases and clearances. Obtain Customs Log Number and appropriate flight clearances
- Reconcile Master and House air waybills, as applicable
- Enter required data into customer computer
- Verify booking details and make corrections where applicable
- Any other duties assigned by supervisors or managers
Requirements:
- Customer Service 1 year
- Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks
- Must be able to pass a drug test
- High school diploma or GED preferred
- Must possess a valid Drivers License
- Must be able to obtain valid airport I.D. badge.
- Must have basic computer skills
- Must be at least 18 years of age
- Must possess the ability to read, write, fluently speak and understand the English language
- Must be available to work varied shifts, including nights, and occasionally on weekends, and holidays.
Benefits Offered:
- Medical, Dental, Vision, STD, LTD, etc.
- Paid Time Off and Sick Time
- 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Life Insurance
- Scholarship Program
- Company Loan Program
- Paid Parental Leave
- Clair
Air General is a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about the Air General family please visit the link below and explore our videos!
https://www.airgeneral.com/ourstory
