AddressRuby Tuesday is looking for an Off-Premise and Guest Relations Specialist to join our team to support our company-wide off-premise and Guest Relations team. This role is critical to the overall operations of our company.
Job Summary
This position will function as first-level call center support for the processing and tracking of catering orders, assisting guests with large orders and events, and supporting our operations team. This role will also assist with production support of incoming customer feedback in Guest Relations and supporting restaurant operators with 3rd party delivery operations.
Benefits Include:
- Paid Vacation and Paid Holidays
- Medical, Dental and Vision Benefits
- Life Insurance
- Weekly Pay
- Tuition Reimbursement
- 401(k) with company match
- This role allows for a hybrid office/work from home option after the completion of training
- And more!
Location:Maryville, TN
Essential Duties and Responsibilities
- Responsible for processing catering orders in a call center environment.
- Communicate with guests regarding their experience in our restaurants.
- Always communicate clearly, calmly, and represent the company in a polite and professional manner at all times when working with customers and restaurants operators via phone, email, and online.
- Flexible schedule with the ability to work some evenings and weekends.
- Multi-task in a fast-paced and high-volume environment.
- Clarify and assess customer's needs and offer effective solutions in a positive manner.
- Listen to customer feedback/needs and respond with empathy.
- Ability to resolve escalated guest issues professionally to ensure excellent customer service.
- Create catering menus based on criteria provided by the guest.
- Ability to grow catering sales.
- Ability to handle large sums of money and comply with PCI rules and regulations.
- Must possess excellent verbal and written communication, organizational and interpersonal skills.
- Committed to working in a team environment maintaining professionalism and open communication daily.
- Other duties as assigned.
Skills/Abilities
- Excellent verbal and written communication skills.
- Basic computer skills with the ability to navigate multiple different CRM platforms efficiently.
- Familiar with Microsoft Excel, Outlook, Word, and SharePoint.
- Ability to perform data entry efficiently.
- Proactive with the ability to take initiative.
- Excellent time management skills.
Education and Experience
- High school or equivalent.
- Minimum two years experience in a customer service environment.
- Prior Call-Center experience is preferred.
Travel
N/A
