Unit/Position Summary
Shift Schedule
- Full time
- Monday - Friday 0800-1700
Responsibilities
Responsible for the coordination and facilitation of activities that support case management, rehab, employment services and return to work principles and processes.
- Facilitates patient care plan using case management and return to work principles and processes.
- Functions as a single point contact for patient, employer client, payer and external care partners.
- Serves as coordinator of the internal patient care provider team.
- Answers patients/employer questions (or coordinate appropriately) about facility, procedures, etc. by means of phone, email or personal interaction, with ability to effectively recognize and take appropriate action based upon the situation.
- Understands requirements for each insurance company, including third party payers and business guarantors, and obtain authorizations needed.
- Schedules a variety of appointments in coordination with customer, patient, department and provider schedules.
- Coordinates components of the physical exams/medical clearance requested by employers, including collection of necessary documents, staff updates and provider approval.
- Resource for complex customer service questions. Coordinates with other departments to ensure prompt customer service.
- Actively participate in Teamwork Board and all other staff meetings.
- May be responsible for the hearing conservation services provided to employers and perform on-site hearing tests or other health/safety tasks within a defined employer program in compliance with OSHA and other regulatory standards.
Qualifications
Education:
- High School Diploma or equivalent
- 0 years of experience
A strong, talented staff is at the heart of St. Luke’s Health System. We are the state’s largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers. We’re proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence.
St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.