Occupancy Recertification Specialist

Who is Waterton?

We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates.  We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor and Resident service excellence.  With over 24 years of investment and property management experience, we strive to exemplify what we call Resitality®.

We're looking for a talented Occupancy Specialist to join our team!

Waterton Residential is currently seeking an energetic, professional, personable, and customer service oriented Occupancy Specialist! As Occupancy Specialist, you will assist the Community Manager with all Section 8 reporting requirements. Above all, you will have a passion for exceeding resident expectations and providing exceptional customer service.

How you will contribute to our team: 

• Process all new tenant move-in paperwork as required by Tenant Selection Plan, Section 8 and/or Section 42.
• Monitor Waiting List per Tenant Selection Plan.
• Schedule and conduct move-in and move-out inspections.  Send notices to tenants and perform Housing Quality Standards (HQS) Inspection.
• Process requests for Portability (both in and out).
• Schedule Annual Tenant Recertification appointments; meet with tenants to verify income, assets, expenses and allowances per Section 8 and/or Section 42 guidelines.
• Prepare leases, lease amendments, 50059s based on third party verifications.
• File lease, lease amendment, 50059, income, asset, expense and allowance verifications in tenant file per city/state/federal guidelines.
• Prepare HAP.
• Submit TRACS.
• Prepare and submit Special Claims.
• Organize and conduct group/individual briefings for applicants, participants and owners to explain the rules and regulations of various Housing Authority programs, including HQS.
• Assist applicants and participants needing help in finding a satisfactory unit and resolving housing related issues.  Provide information on community resources.
• Process rent abatement as requested by inspection.  Terminate HAP contract as warranted.
• Establish, maintain and update various log books.  Ensure all resident computer records and files are accurate and current. 
• Resolve program abuse allegations.  Review public records.  Investigate as directed.
• Issue program warnings or notice of termination as warranted.  Prepare hearing information and represent Housing Authority at informal hearing. 
• Adhere to all local, state and federal laws including all laws governing Fair Housing.  Comply with company policies and procedures, including standards of performance (SOP).

What our ideal candidate will look like:

• Passion for providing exceptional customer service
• 1+ years experience in a customer service role
• High School diploma or equivalent required
• Knowledge of the Section 8 system
• Certified Occupancy Specialist and/or Tax Credit Specialist designation preferred
• Strong problem solving skills
• Valid driver’s license may be required
• Evenings, weekends and/or holidays may be required

How we will recognize and reward you:

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of rewards to meet everyone’s needs including:

• Competitive compensation and incentive program participation.
• Full suite of benefits, including Medical, Dental, 401K, Life, Disability, and even pet insurance.
• Generous Paid Time Off and holiday schedules.
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement.
• Employee discounts and wellness initiatives.

Why Waterton?

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations.

Our Associates embrace and embody The Waterton Way, which serves as the roadmap for how we treat each other: Be Nice, Listen and Talk, Own It, Get It Done, and most importantly Have Fun.  We look for exceptional candidates with the passion and expertise that it takes to wow every resident, guest, and investor.  

We firmly believe that our superior ability to serve our customers differentiates us. We empower our Associates to think and act like an owner and use the Waterton Way to serve our residents and guests in a way that exceeds their expectations, going above and beyond to create the ultimate service experience or what we call Resitality®!

Does this sound like you?  Apply today!

Waterton strongly supports diversity and inclusion in the workplace.  All qualified applicants are encouraged to apply.