Call Center Nurse NUR
Primary Responsibilities:
- Assesses and triages immediate health concerns telephonically.
- Provides concise, appropriate, and safe nursing guidance.
- Identifies problems or gaps in care, offering opportunity for intervention, and ER diversion as appropriate.
- Communicates with patients, and respective members of the healthcare team regularly.
- Engages with fellow teammates, and leadership via multiple communication platforms.
- Provides health education and coaches consumers on available care options.
- Documents all patient interactions via multiple EMR - nextGen and tracking platforms.
- Special projects, initiatives, and other job duties as assigned.
Required
- Current unrestricted RN licensure in applicable
- Licensure in NY
- Good standing RN licensure
- Access to high-speed internet.
- Hard-wired via ethernet cable to internet.
- Dedicated, private, distraction free space in home for home office.
- Mandatory attendance to training
- Full Time hour (40 hours per week - 8 hours per shift)
- Interview on camera
- 2+ years’ experience of Nursing
- Pediatric/OB experience for those specific roles; Peds for PCP offices; Internal Medicine Experience for specific roles
- Triage experience
- Proficient level of experience with Microsoft Office applications, and solid technical aptitude, ability to navigate through several system simultaneously
- Highly organized, self-directed worker with an ability to function in high volume, fast-paced environment.
- Demonstrated solid verbal and written communication skills.
Job Types: Full-time, Contract
Salary: $37.00 - $38.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Medical specialties:
- Ob/Gyn
- Pediatrics
Standard shift:
- Day shift
Supplemental schedule:
- On call
Weekly schedule:
- Monday to Friday
- No weekends
Education:
- Bachelor's (Required)
Experience:
- Call center: 2 years (Preferred)
- Ob/Gyn: 2 years (Required)
- Pediatrics: 2 years (Required)
- Phone triage: 2 years (Required)
License/Certification:
- New York Sate Nursing license (Required)
Work Location: Remote