Company

Western ObgynSee more

addressAddressRiverton, UT
type Form of workPart-time | Full-time
salary Salary$15.65 - $17.25 an hour
CategoryInformation Technology

Job description

  • Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
  • Schedules patients for appointments and gives instructions regarding appt preparation
  • Provides assistance to the patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and transfer calls to the appropriate party
  • Completes initial registration information of new patients following established policies and procedures
  • Updates any changes of patient’s information in the computer database and scans updated paperwork into Electronic Health Record under correct tabs; including documenting phone notes when appropriate.
  • Identify patients’ and other customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Navigate through patients’ charts in the EHR to locate appropriate information
  • Verifies pharmacy information and other clinical information related to a patient’s visit.
  • Processes patient payments over the phone.
  • Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
  • Monitors automatic recall reminder system
  • Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
  • Other duties as assigned by supervisor

Job Types: Full-time, Part-time

Pay: $15.65 - $17.25 per hour

Expected hours: 32 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Physical setting:

  • Medical office

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Benefits

Health insurance, Dental insurance, 401(k), Paid time off, Vision insurance, Employee discount, Life insurance, Retirement plan
Refer code: 8294011. Western Obgyn - The previous day - 2024-02-22 00:24

Western Obgyn

Riverton, UT
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