Address
Form of work
Salary- Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
- Schedules patients for appointments and gives instructions regarding appt preparation
- Provides assistance to the patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and transfer calls to the appropriate party
- Completes initial registration information of new patients following established policies and procedures
- Updates any changes of patient’s information in the computer database and scans updated paperwork into Electronic Health Record under correct tabs; including documenting phone notes when appropriate.
- Identify patients’ and other customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Navigate through patients’ charts in the EHR to locate appropriate information
- Verifies pharmacy information and other clinical information related to a patient’s visit.
- Processes patient payments over the phone.
- Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
- Monitors automatic recall reminder system
- Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
- Other duties as assigned by supervisor
Job Types: Full-time, Part-time
Pay: $15.65 - $17.25 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Physical setting:
- Medical office
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
