OB Clinical Operations Manager

The OB Clinical Operations Manager leads, directs, and supports the Clinical Operations for family medicine with obstetrics and midwifery programs under the leadership of the Director of Clinical Operations. The OB Clinical Operations Manager is responsible for the OB clinical teams and services and works closely with the OB providers and other medical center leaders to assure implementation of clinical, ancillary, and business services at each clinical site in a way that meets or exceeds standards while providing an excellent patient experience across all services.

Primary Responsibility

· Manage the daily operations of OB clinical practice teams and services within Neighborcare Health to assure optimal delivery of safe, appropriate, accessible care and service.

· Support, facilitate, and coordinate workflow of OB team members across medical, nursing, technical, ancillary and office staff.

· Collaborate with the senior leadership and medical leads to ensure effective communication with OB teams to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality, and process improvements.

· Assure adequate OB staffing levels are in place to meet patient needs.

· Ensure OB clinic teams are effectively assessing, planning, implementing, and evaluating care/service.

· Support the resolution of OB service/care issues, including patient complaints, as they occur within assigned area.

· Facilitate financial stewardship: manage within resources allocated. In collaboration with colleagues, make operational adjustments as needed to meet financial targets.

· Implement complex change and improvements associated with access management, clinical quality, safety standards and service excellence for OB services at  Neighborcare.

· Assure the delivery of OB patient care that meets or exceeds clinical quality and safety standards.

· Train and support staff in delivering a consistent customer experience.

· Collaborate with Clinic Administrators to support staff, scheduling, and payroll.

· Participate in OB staff selection, training, and development, when appropriate.

· Support OB team members, including medical staff, in achieving performance expectations and standards.

· Design and facilitate team meetings with a variety of OB team members as participants.

· Supports a culture of excellent service and communication that positively influences staff engagement.

· Assure a safe, productive, and supportive work environment for all staff in alignment with Neighborcare mission and core values

Key Skills, Knowledge, and Abilities

Required for this job:

· Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information

· Ability to work with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations

· Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork

· Demonstrated ability to recruit, mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable

· Demonstrated ability to manage multiple tasks simultaneously

· Able to prioritize and effectively anticipate and respond to issues as they arise

· Fiscal management skills

· Ability to develop solutions and manage expectations

· Ability to facilitate and present at meetings

· Attention to detail

· Conflict management

· Ability to organize and manage time and tasks independently

· Ability to communicate in person, email, and on the phone

· Ability to work in a high pressure, time-sensitive, and complex health care environment

· Ability to prioritize work assignments and adjust tasks as needed

· Proficient with computers. Proficient in the use of word processing, spreadsheets, presentations and email

Preferred for this job:

· Familiarity with OB terminology

· Experience with Electronic Medical Records

· Experience with insurance providers and billing

Required:

· Bachelor’s Degree 

· Valid WA State

Registered Nurse license, Midwife license, or Certified Nurse Midwife license

· Current BLS/CPR

· Two (2) years experience as RN,

LM, or CNM in perinatal care, outpatient OB clinic or inpatient Labor & Delivery, Post- Partum

Preferred qualifications: · BSN, MSN, MHA, MBA, LM, CNM or other advanced degree in relevant area

· Five (5) years of  increasingly responsible experience in a primary care, hospital and/or home care setting · Three (3) years of management or supervisory experience in a clinical environment

Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients.  We use these as a guide and expectation for how we treat our patients and each other.  You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia!  Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.  We are looking to hire the best talent to support our culturally diverse workplace and community. 

Compensation 

• The wage range for this position is minimum $85,633.60 to 119,995.20 maximum.  
• Compensation will be determined based on years of relevant experience.