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Form of workThe Nutrition Service Assistant is responsible for the provision of timely, safe, and accurate meal service. The NSA is also responsible for proper nourishments and enteral feedings. The NSA promotes high quality food and nutrition experiences that include helping patients/families select their meals.
Why UnityPoint Health?
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.
Essential Functions/Responsibilities:
Essential functions are the duties and responsibilities that are essential to the position (not a task list). o not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.
% of Time
(annually)
· Is aware of hospital and department compliance requirements
· Practices safe food handling procedures, including cleaning, handling, storage, and sanitation
· Provides excellent customer service which may include assisting patients with menu selection
· Completes menu selection according to patient nutrition care order to ensure that patients receive appropriate menus and foods according to regulatory agency and department guidelines using the CBORD Nutrition Service Suite computer software.
· Serves patients/customers assuring prompt, efficient food service according to menu guidelines/par levels, customers service standards, infection prevention protocols.
· Works collaboratively with patients and families, unit staff, dietitians, and dining services staff
40%
· Follows department policies on cash handling procedures when processing guest tray transactions
· Documents proper intakes via patient medical software and enters quality feedback using PatientConnect
· Follows safe food handling and sanitation practices.
· Uses effective communication and works as a team with all areas of the department
40%
· Performs other duties as assigned
10%
Basic UPH Performance Criteria
· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
10%
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Demonstration of UPH Values and Standards of Behaviors
Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities
Foster Unity:
· Leverage the skills and abilities of each person to enable great teams.
· Collaborate across departments, facilities, business units and regions.
· Seek to understand and are open to diverse thoughts and perspectives.
Own The Moment:
· Connect with each person treating them with courtesy, compassion, empathy and respect
· Enthusiastically engage in our work.
· Accountable for our individual actions and our team performance.
· Responsible for solving problems regardless of the origin.
Champion Excellence:
· Commit to the best outcomes and highest quality.
· Have a relentless focus on exceeding expectations.
· Believe in sharing our results, learning from our mistakes and celebrating our successes.
Seize Opportunities:
· Embrace and promote innovation and transformation.
· Create partnerships that improve care delivery in our communities.
· Have the courage to challenge the status quo.
Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Education:
-Must be at least 16 years of age
-High School degree, preferred
-Associates degree preferred
Experience:
-Writes, reads, comprehends and speaks fluent English
-Minimum of 6 months working in healthcare setting
License(s)/Certification(s):
-Valid driver’s license
Knowledge/Skills/Abilities:
-knowledge of safe food-handling is desirable
-Basic computer knowledge required
-Must be able to cope with high stress situations
Other:
