Nursing Informatics Advocate Intermediate

AdventHealth Information Technology

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Award-winning IT Department

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule:  Full-Time

The role you'll contribute:

The Nursing Informatics Advocate Intermediate has an extensive understanding of healthcare applications in use at AdventHealth, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems.  They are dedicated to facilitating a secure, effective, integrated electronic medical record system that continually improves outcomes, reduces cost, increases efficiency, and enhances user experiences. Primary responsibilities include collaborating with clinicians to design, test, train, implement, evaluate, and maintain clinical applications and other associated systems.  This position cultivates strong, supportive relationships with executives, clinical leaders, and clinicians based on appropriate professional interactions, demonstrated ability to perform principal duties and consistent, timely follow-though. 

The value you'll bring to the team:

• Serves as facility resource person and role model in the use of clinical information systems.  Maintains thorough knowledge of the computer system.
• Proactively assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality.
• Shares application tips with clinicians to improve their workflow efficiency and guides to best practices.  Assists customer with customization of the application for unique department scenarios using application tools within electronic health record foundation.
• Collaborates with all impacted departments, hospital leadership, end users, vendors, and associates to ensure overall effective and efficient operational system functions and workflow.  Represents the clinical perspective of issues with the implementation of clinical systems.
• Provides education on new applications or functionality.  Conducts train-the-trainer, Service Line Expert, upgrade, and other training when necessary. Incorporates in person (via classroom or campus rounds) and virtual learning to deliver requirements to staff.  Facilitates the maintenance and tracking of completions for education/competency requirements.
• Provides consultation in the areas of process redesign and evaluating clinical software products.  Provides input to standards, policies, and procedures to improve overall team efficiency and effectiveness.
• Assists with executing change management strategy (communication, buy-in, training, technical support) to enable smooth implementation of new application changes and enhancements.  Promotes a positive attitude to change and effectively communicates "why" change is necessary.
• Monitors and analyzes aggregated data to identify trends related to clinical processes and outcomes resulting from information technology tools. Identifies barriers and opportunities to improve measurement of and compliance with outcome metrics. 
• Identifies and coordinates the management of risk and quality assurance issues that arise, escalating unresolved problems to the appropriate decision-making bodies, as needed. Works closely with AIT and operational leadership to facilitate system issue resolution.
• Clearly and effectively transmits technical and business concepts and ideas using oral and written modalities.  Communicates changes made in the application to site contacts and team members
• Provides 24/7 hr on-call support to operations in a timely and effective manner. Majority of time on job will be at assigned facility but must be able to travel nationally to support major implementations at other AdventHealth facilities.  Because our customers work 24/7, the Nursing Informatics Advocate Intermediate will work off-duty shifts including evenings, nights, and weekends in order to fully support AdventHealth operations during times of major installs.

The expertise and experiences you'll need to succeed:

• Bachelor of Science in Nursing either upon hire or within 36 months of hire
• Licensed Registered Nurse in the state of Florida
• Driver's License in the state of Florida
• Minimum of five years total between clinical and informatics experience
• Recent experience with health information technology
• Industry experience with electronic medical records
• Advanced clinical knowledge of current healthcare practice and clinical workflows with conceptual and practical understanding of various training techniques for users with various learning styles
• Ability to map clinical processes, gather and analyze data, effectively present to clinical audiences
• Communication skills both written and oral, are professional and follow defined escalation process