Address
Form of workJob Description
- BASIC FUNCTION
Reports directly to and is supervised by the Outpatient Director (and or RN on duty). Provides support staff functions to in-house nursing department staff. Functions include but are not limited to scheduling client appointments, scanning required paperwork, pulling and preparing charts for all Nurse and Physician appointments as needed. Provides clients with necessary medical and health information / services and acts as an information and referral service to external resources as applicable. Answer phones, retrieves voice mails for nursing staff, communicates information to Nursing staff and direct calls to appropriate departments as needed. Serves as a member of the agency Support Staff with primary responsibilities assigned through the Nursing Department.
DUTIES AND RESPONSIBILITIES
DUTIES AND RESPONSIBILITIES
- Schedules (and reschedules) appointments for the RN; maintaining a quota of appointments for the department.
- Creates new charts as needed and files them accordingly.
- Purges the Nursing section of the chart as needed and files purged records per agency protocol.
- Communicates with clients/ family /case managers, etc. as instructed by Registered Nurses or physicians / DNP.
- Accurately completes and processes prior authorizations (and approvals / denials) using Cover-My Meds and hard copy forms.
- Accurately completes and processes PAP paperwork.
- Ensures all reports, labs and other-related clinical information is available prior to scheduled appointments and is then filed/scanned in patients’ medical record.
- Maintains adequate medical supplies and forms in the Nursing Office.
- Takes and logs in all telephone messages and returns messages / provides feedback and answers to clients /physicians / pharmacies / insurance carriers as appropriate.
- Triages and processes / relays messages from patients and Support Staff to physicians and Registered Nurses.
- Accurately maintains all medication logs and required medication inventories (i.e. refrigerator temperatures, medication samples and PAP medications [received, destroyed and given to clients], receipt of all injectable medications, requesting delivery of injectables, etc.).
- Completes an accurate end-of the month inventory of all sample medications and relays results of same to the Nursing Director.
- Pulls and prepares all client charts for the Registered Nurses (and as assigned, physician charts)
- Makes RN appointment reminder calls to all clients the day before their scheduled appointments.
- Accurately and, in a timely manner, files all necessary paperwork into chart for Physician / RN review.
- Contacts laboratories for routine reports / results and relays same to the RN on duty.
- Collects urine and saliva specimens for ordered testing, accurately completes required paperwork and schedules timely pick-ups for specimens.
- Educates and reinforces, with clients, the importance of maintaining regular appointments.
- Schedules clients for follow-up appointments and enters those appointments (including focus of follow-ups) into Welligent.
- Attends all scheduled staff meetings, in-service trainings, and outside conferences as directed.
- Completes all other duties as assigned by Registered Nurse on duty / Support Staff Supervisor and /or OP Director.
PERSONAL SPECIFICATIONS
- Experienced working in busy, fast-paced environment
- Enthusiastic and professional attitude
- Good communication skills; English-Spanish bilingual oral communication strongly recommended
- Attention to detail
- Organized
- Able to work well with others in team setting.
- Able to maintain appointment quotas.
- Able to lift a minimum of 10 lbs.
EDUCATION
- High School diploma or equivalent
- MA certification strongly preferred.
