Nurse Telephone Triage - Rn

Salary Range
$34.98 - $55.82
Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

 

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

Summary

The Nurse Telephone Triage - RN is expected to rapidly assess chief complaints supplied by patients or caregivers and early recognition of urgent of potentially life-threatening symptoms requiring EMS assistance. The nurse must use critical thinking in combination with guidelines and approved protocols to determine the appropriate level of care. They must be able to provide direction via standardized protocols in clear, calm and concise manner and have the ability to document accurately and completely in Epic through the use of telephone encounters routed to the appropriate clinical staff. After assessment, it may be that the patient will need to be seen day of by a primary care provider, or be referred to the closest WIC or ER services area. This position can work closely with nurse case managers, nursing assessments, collaboration with providers and other departments and provision of quality in compliance with local, state and federal regulations and accreditation standards.

 

Position Reports To: Contact Center Manager

Essential Functions

1. Exceptional customer service skills in person and over the telephone in addition to excellent communication skills, both verbal and written.
2. Working knowledge of telephone operations.
3. Provide early recognition of urgent or potentially life threatening symptoms and conditions and be able to quickly and thoroughly follow algorithms.
4. High functioning and demonstrated knowledge of computer systems and EMR systems.
5. Ability to function in a rapid high stress environment.
6. Need to be highly flexible.
7. Ability to schedule and research patient accounts in Epic.
8. Excellent interpersonal skills and ability to provide feedback and coaching.
9. Required to maintain active Basic Life Support (CPR) certification.
10. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Position Requirements

Being fully vaccinated against COVID-19 is an essential requirement of working at Confluence Health. Religious and medical exemptions will be considered upon request.

Qualifications

Required:

• Current licensure in the state of Washington (RCW 18.88) or licensure through Multistate Nurse Licensure Compact (SSB 5499).
• 1-3 years clinical RN experience.
• Outstanding and demonstrated critical thinking skills.
• Ability to work in a team environment all while being supportive and positive.

Desired:

• Previous experience as a lead, charge nurse or manager preferred.
• Bilingual in Spanish speaking, reading and writing.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

 

Physical/Sensory Demands For This Position:

• Walking – O
• Sitting/Standing - F
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - O
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - F
• Repetitive Movement - F

Working Conditions:

• You will be required to be on the phone taking triage and or advice calls/tickets for the majority of all shifts. You will be sitting for extended periods of time while assisting our patients and the Contact Center Specialists and Interpreters. You will be wearing a headset to take calls. You will be located in a busy Contact Center that supports patients of Confluence Health.

Job Classification:

• FLSA: Non-exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights – No
• Heat – No
• Cold – No
• Mechanical Hazards – No
• Hazardous Substances – No
• Blood Borne Pathogens Exposure Potential – Yes
• Lighting – No
• Noise – No
• Ionizing/Non-Ionizing Radiation – No
• Infectious Diseases – No