Nurse Manager - Verdugo - Obgyn Clinic

The Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. S/he will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Nurse Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Nurse Manger promotes a positive and professional environment; supervises charge nurses and front line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. S/he will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan.

Manages all administrative and clinical operations under the direction of the Director of Ambulatory Care Operations. Is accountable for the quality of patient care, efficiency of operations, and human resources management. Patient care and services are carried out in collaboration with USC Care, hospital administration and the medical staff and in compliance with organizational goals and appropriate regulatory agency requirements. Manages daily operations of the clinic; promotes a positive and professional environment; supervises clinical staff; maintains a stable and productive staff; involves staff at all levels in the Shared Governance and Magnet Forces; makes data driven decisions. Directs nursing practice, education and services. Able to provide telephone triage. In addition, as an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, when required. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff and outside departments in order to address problems, issues or concerns that require attention. Other duties as assigned.

Essential Duties:

• People Promotes effective communication and working relationships within the administrative and support staff, and nursing areas, and between clinic staff, physicians, and other departments. Leads daily staff huddles and meetings and tracks progress and outcome of activities. Responsible for selecting and retaining qualified administrative, support and nursing staff to carry out the department’s care system in accordance with organizational philosophy and objectives. Works with the Education Department, Ambulatory Nursing, and Human Resources to ensure that the necessary orientation, training, and continuing education is available to the staff. Leads recruitment and retention activities.
• Quality Displays understanding of governing regulations, Title 22, and Joint Commission requirements, defining and maintaining the standards of nursing practice while ensuring consistency with the hospital standards. Participates in establishing systems within the departments which support and practice shared governance management philosophy. Contributes to the development of customer service standards and expectations. Assists in establishing methods for monitoring employee, patient and physician satisfaction with the services provided within the department Communication to each and every staff member their role in maintaining a high performing unit with regard to quality. Communication to each and every staff member the outcomes of quality monitoring; draws all staff in to analyze and change practice as necessary. Collects and delegates collection of selected data elements. Required elements are collected and provided to Nursing Quality each month, on time. Ensures completion of occurrence reports and investigates in a timely manner. Notifies Risk management immediately for significant or potentially significant events. Ensures meal periods, if applicable, are taken per departmental standards and company policy. Compliance with appropriate regulatory standards. Appropriate use of Personal Protective equipment (PPE) to the task performed. Demonstrates organizational skills in the form or prioritization and time management. Compliance with appropriate regulatory standards. Punctuality: Employee is consistently on time and ready to work at the start of the shift. Employee manages time to take breaks and meal periods, returns from breaks in a timely manner and avoids leaving early. Attendance: Employee does not abuse or take advantage of sick time or personal days off. Provides proper notification and advance notice for absence. Leave of absence is excluded from this standard. Reports work hazards to supervisor, takes immediate measures to remedy the hazard, and follows through until resolved.
• Service Coordinates and integrates department services on intradepartmental, interdepartmental, and hospital wide levels. Plans for provision of services through provision of appropriate levels of qualified, competent staff. Policies and procedures are in place to support scope of services.
• Cost Uses the budget as a tool to find more effective methods of care delivery. Participates in planning and goal setting for the nursing department and for own unit of responsibility. Monitor space/resource requirements and utilization of outside resources. Approves day to day deviation from established staffing guidelines based on patient need. Ensures that organization’s fiscal management tools are up to date on a daily basis. Flexes staff according to patient acuity, census, and budget guidelines. Approves monthly schedules and advance requests for time off; approves Kronos requests. Consistently applies applicable HR policy & procedure for granting time off and/or adding additional shift requests. Completes daily and bi-weekly payroll activities (Kronos), on time.
• Growth Serves as coach and mentor to clinic staff. Monitors progress of new hires and ensures they advance to competent, independent practice in a timely manner. Ensure 100% attendance by staff at mandatory education and training programs; .edu modules. Actively furthers systems and standards that support Shared Governance, Magnet, and Just Culture philosophy. Performs other duties as assigned.

Required Qualifications:

• Bachelor's degree Nursing Degree in Nursing

• 4 years Experience as an RN in an ambulatory or acute care environment
• 1 - 2 years Experience in a formal ambulatory management position

• Must be computer literate in Outlook, Word and Excel.
• Excellent people management skills
• Excellent analytical, problem-solving, planning and evaluation skills.
• Excellent communication skills both oral and written.
• Committed to excellence in patient care and customer service.
• Commitment to continuous quality improvement and results driven outcomes.
• Committed to the development of professional practices.
• Able to function independently and as a member of a team.
• Experience in working with cross-functional teams to coordinate and execute plans and projects.
• Organization/time management skills. Ability to balance the need between administrative demands and clinical, operational needs.
• Ability to motivate and challenge staff.
• Identifies opportunities and develops relationships with current and future health care providers
• Strong clinical expertise and ability to articulate and communicate complex information.
• Excellent decision-making skills.
• Ability to bridge gap between administrative demands and clinical needs.

Preferred Qualifications:

• Master's degree, Nursing Degree in Nursing or in progress, strongly preferred *Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing.
• 2 years or more Experience in an obstetrics & gynecology ambulatory setting
• Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association
• Specialty Certification

Required Licenses/Certifications:

• Registered Nurse - RN (CA Board of Registered Nursing) Valid California License.
• Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $133,120.00 - $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.