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Form of workDo you have at least 1 year of home infusion experience? We at MHealth Fairview are looking for you to join our amazing team! This benefits eligible position is a 1.0FTE (80 hours/2 weeks) on the day shift!
The Clinical Nurse Liaison develops referral source relationships to ensure smooth patient-centered transitions to Fairview Home Infusion. The Liaison provides home infusion education and expertise to discharge planners, care coordinators, patients, families and other members of the care team. This may include attending care conferences, rounds and assisting in problem solving complex cases.
Responsibilities Job Description
Provide education and support to patients and caregivers. Enable patients to safely and effectively self-administer medications and solutions. Coordinate the discharge of patients with the care coordinators, physician and other disciplines to achieve an orderly transition for the patient/family.
Participate in the sales plan for assigned areas. Coordinate effort with appropriate leadership and sales teams. Participate in conversations with physicians, clinic managers, social service departments, discharge planners, program specialists, care coordinators, third party payers and their case managers, and specific employers. Work directly with the operations team and managers and the marketing staff to meet promotional and advertising needs.
Promote FHI clinical services and programs to key referral sources. Serve as a resource to healthcare facility staff regarding home infusion services. Maintain appropriate records and providing education. Consultation and follow-up as needed.
Build relationships to thoroughly understand the needs of customers, patients, referral sources and Fosters the relationship between patients and the facilities providing their care. Communicate with families, and interacting with a wide range of staff members, from admissions coordinators to case managers to physicians. Influence and motivate others to action, pulling them together, coordinating projects, resources and people to achieve implementation. Act as an active sales team member contributing to identifying and meeting needs of each business area.
Demonstrates Commitment to Customers, is aware of different customer needs/desires. Takes action to meet customer needs/desires with respect to customer diversity. Helps improve processes to meet customer needs. Suggests and acts on ideas to improve overall customer service. Respects confidentiality and shares information with only those that need to know.
Demonstrates Commitment to Fellow Employees, seeks to understand and value differences between employees. Treats other employees with dignity and respect. Demonstrates, open,
honest communication and behavior. Resolves conflict in a positive manner. Contributes to the productivity of the workgroup.
Demonstrates Commitment to Fairview. Lives the values of dignity, integrity, service and compassion. Supports the mission/vision. Speaks positively about Fairview. Chooses to make Fairview a better place.
Qualifications
Required
Experience
1 year home infusion experience
License/Certification/Registration
Current MN RN License
Preferred
Education
Bachelor’s Degree
Experience
Sales experience in medical, pharmacy, or health care.
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
