NSB - Host

WHO WE ARE

Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at http://www.level99.com.

A young, entrepreneurial company, Level99 has immediate plans to open four new locations in the next 24 months. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.

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RESPONSIBILITIES*

• The Host Team will greet guests in an upbeat, welcoming manner. This person will use a genuine greeting and make our guests feel welcome through our actions.
• Review daily tasks checklist to have the host stand and surrounding area clean and ready for service.
• Point person is the overall pace-setter. The Point will direct the Seater where to seat the party and communicate any wait times and table status with guests.
• The Seater will be prepared with menus for all people in the party. Seater will walk at the guest’s pace while conversing in a natural, genuine conversation.
• Our guests are the focus of why we are here. That is why we follow the etiquette of Guest Right of Way (G.R.O.W.). In addition, we follow the 10/6 Rules. When you are 10 feet away from the guest, make eye contact and smile to acknowledge the guest. 6 feet away from guests, make eye contact, smile, say hello and allow G.R.O.W.
• The Host Team monitors the reservations list and plans accordingly. Large parties, typically 8 or more, will need to be communicated with the Coordinator/MOD.
• As a member of the HostTeam you’ll strive to answer phone calls within two rings.
• Assist with monitoring the takeout orders, gift cards or other functions of the host stand.
• Help guests with any retail and merchandise needs they may have.
• The Host Team should express gratitude when guests are departing.
• Constantly making rounds throughout the restaurant to retrieve menus from side stations.
• Embracing change and desire to grow with Night Shift Brewing at Level99.
• Contribute to transparency between team members and management
• Comply with all health, safety and hygiene standards and policies.
• When time allows assist with service in the restaurant, like bussing and running of food.
• Perform all other duties needed and requested

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required. Weekend availability is a must.

• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment
• Effective verbal and written communication skills
• Knowledge of health and sanitation code and policies

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

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YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…*

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Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Job Types: Part-time, Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person