Address
Form of workJob Description
Job Purpose
This position is responsible for representing altafiber and its brand equity in a retail setting with a high level of quality service that exceeds our customer's expectations, excels in needs assessment, connected home solutions, consultative selling, and has a thorough understanding of the products and services offered in the store as well as the systems and processes that support them. The Connected Solutions Consultant is the personal representative of altafiber to every customer who comes into the store. This position carries the responsibility of presenting a positive, friendly, professional, and knowledgeable image to the altafiber customer.
Essential Functions
- Provide high-quality service to all altafiber customers and potential customers that enter or call the store
- Utilize outbound dialing with a focus on customer acquisition and up-sell while utilizing connected home products and services
- Assess the customer's needs and provide optimal communication & smart home solutions as well as applications from our product and service line that meets their needs within identified constraints such as budget and availability
- Provide helpful, professional, and courteous assistance on altafiber related services that fall beyond the scope of the services offered at the store
- Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered
- Take ownership in knowing connected home devices and solutions offered in
- Take ownership for knowing about and understanding our promotional offers
- Take ownership for understanding the systems that support our products and services
- Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management, in-store technology, in-store devices, accessory setup and reports, and other applications as they may be developed
- Demonstrate an outstanding understanding and application of all store operating procedures
- Demonstrate superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation
- Attain sales and service goals as defined by store manager and customer feedback
- Provide consistent documented customer sales and follow up
- Successfully demonstrate a superior application of all training provided
Education
- Two years of College/Technical School resulting in an Associate's Degree or equivalent
- Relevant education and training courses desired
Experience
- 1 to 2 years relevant telecommunications, Retail Sales, and customer service experience desired
Special Knowledge, Skills, and Abilities
- Superior listening skills
- Intelligent, able to absorb and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems
- Superior consultative selling skills, needs assessment skills, problem-solving skills, and integrative thinking
- Smart home knowledge or products & solutions
Supervisory Responsibilities
- no supervisory responsibilities
Altafiber:
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
