NOW HIRING FULL TIME CUSTOMER EXPERIENCE EXPERT

NOW HIRING FULL TIME CUSTOMER EXERIENCE EXPERT

Opportunity: Contribute To The Growth Of Your Career.

Responsible for promoting an excellent CUSTOMER EXPERIENCE. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

• Role models outstanding customer service
• Creates a positive internal and external CUSTOMER EXPERIENCE
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
• Trains and coaches Associates on personalizing the CUSTOMER EXPERIENCE while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive CUSTOMER EXPERIENCE
• Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Provides and accepts ongoing recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs during customer interactions
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and supports maintenance of a risk-free environment
• Performs other duties as assigned

Who We Are Looking For: You!

• Available to work flexible schedule to support business needs, including nights and weekends.
• Strong understanding of merchandising techniques
• Capable of prioritizing multiple tasks at one time
• Strong organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors to accomplish tasks
• Strong communication skills
• Ability to train others
• One year retail and 6 months of leadership experience.

A Few More Reasons to Love TJX.

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• Career development opportunities
• TAAP – TJX Associate Assistance Programs
• Be a part of an inclusive team
• Flexible work schedules

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

NOW HIRING FULL TIME CUSTOMER EXPERIENCE EXPERT

Employment Type: ["FULL_TIME"]