Nonprofit Client Service Specialist

COGENCY GLOBAL, INC.

THE RIGHT RESPONSE

AT THE RIGHT TIME,

EVERY TIME

Nonprofit Client Service Specialist

Washington, DC

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time – M-F

**9:30am – 5:30pm or 10am – 6pm

Are you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Nonprofit team? If you answered yes to these questions, then we have a position you should apply for!

At A Glance:

The position will involve working with multiple nonprofit organizations across the country. The Nonprofit Client Service Specialist will ensure that clients are in compliance with charitable registration requirements, review tax returns, audited financial statements and related documents, verify administrative procedures whenever needed, and help build and improve our resources.

Primary Responsibilities:

· Managing 35-40 Nonprofit Organization’s Charitable Registrations/Renewals filings

· Provide superior customer service, primarily via e-mail and over the phone

· Ensure NP organization’s charitable state filings are completed in a timely and accurate manner, complying with guidelines and performance standards for the team.

· Assist with team developments to improve workflow

Qualifications:

· MUST have strong computer and research skills including proficiency with Word, Excel and Outlook software are required. Adobe knowledge is a plus.

· Highly organized, acute attention to detail specifically for reviewing financials, prepping, and filing legal documents

· Ability to conduct thorough and accurate research though contact with government agencies

· Excellent customer service skills with both email and phone etiquette

· Effectively multi-task and prioritize work in a rapidly evolving environment

· Excellent communication skills, both written and verbal

· Deliver a high standard of work quality

· Ability to perform as an effective, positive team member

· Bachelor’s degree

· Minimum of 2 years previous related office, record keeping, or data entry skills required

· Some experience with non-profit organizations or compliance experience (either in charitable or corporate compliance) preferred, but not required

· Corporate transactional experience preferred, but not required

· Accounting/CPA knowledge is a plus, but not required

Together, we live our Core Values

Integrity: Doing the Right thing even when no one will know and walking the talk

Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture

No Lay off policy: We believe loyalty must go first from management to staff and we are proud of this unique policy

...and to further support our staff, we offer:

· 35-hour work week

· Relaxed and Casual dress code for Summer months & Fridays

· Educational assistance program for all of our eligible staff members

· Continuous learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions

· An Organization that gives back to Society – We offer paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year

· A commitment to diversity & inclusion

· 401k up to 4% price match, Access to FSA, Pre-Tax Transit benefit

· 75% covered Medical Insurance & 50% covered Dental & Vision insurance

An individual has an opportunity to make a noticeable impact here at Cogency Global. We are proud of our No Layoff Policy. We believe that all employees should enjoy coming to work every morning and therefore, we have created a laid back yet hardworking environment. If you possess the qualifications we're looking for and have the appropriate experience, then we look forward to learning more about you.

COGENCY GLOBAL INC. is a professional registered agent company that provides nationwide and international corporate, secured transactions, real property, court, agency and library services for all industries, including the nonprofit sector. Established in 1980, COGENCY GLOBAL is qualified to act as registered agent in all 50 states and the District of Columbia and provides statutory representation and process agent services for tens of thousands of companies across the country. The company also offers registered agent, corporate and secured transaction services in many other countries throughout the world. With full-service offices in key cities from coast to coast in the U.S. and offices in Hong Kong and the United Kingdom, COGENCY GLOBAL has become a global resource for its customers.