Non-Perishable Specialist - Northern Region

Summary: Responsible for the training and development of Department Managers and associates while assessing performance, department conditions and adherence to Harris Teeter standards. This position will provide training in department specific standards, merchandising compliance, inventory management, sanitation, and Service Excellence to achieve sales, gross profit, and controllable profit goals.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Implement new initiatives, train all associates, follow-up and track business process performance measures in all CAO stores as assigned.
• Work with Regional and District Supervision to facilitate and support cultural change management for the entire chain.
• Provide store specific analysis to District leadership upon visiting stores for process review and training.
• Provide training and coaching to stores regarding merchandising compliance, inventory management, sanitation, and rotation.
• Implement new initiatives including, but not limited to Merchandising programs, vendor rollouts, and process improvements.
• Research and respond to all questions and opportunities in stores.
• Provide continuous support and real-time analysis/feedback to Store Operations, Field Personnel, Regional Staff, Merchandising, Training and Development, Asset Protection, Distribution, and Accounting.
• Develop targeted rollout plans and training documentation as directed.
• Track Key Performance Indicators (KPI) at all stores as directed.
• Conduct out of stock scans and Non-Perishable checklists quarterly at assigned stores.
• Ensure proper item set-up by Merchandising and Item Maintenance in HQPM and communicate all item setup problems to the appropriate department.
• Monitor and facilitate CAO with DSD Vendors in assigned stores.
• Attend total store resets. Provide support to the store team and SAS as required. Communicate opportunities to the appropriate parties.
• Build Presentation requirement (PR) jobs prior to total store resets in assigned stores.
• Identify focus stores. Develop training and support plans to improve performance of those stores.
• Build PR jobs in all new stores opening in assigned stores.
• Share on-call responsibilities, requiring 24/7 support.
• Identify and maintain training stores in each District.
• Facilitate DLT and LDP training classes for CAO.
• Assist in developing new training courses associated with the introduction of new processes or products.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design - Generates creative solutions; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Expand SoftGrocer knowledge base from a user standpoint and provide feedback to IS leads that ensure results are adequate for all stores.
o Forecast equation changes
o Confidence level adjustments on fast sellers
o Configuration manager
o Param-set management
o Sorting exceptions by category
o Data simulations for changes
• Customer Service - Provides World Class Customer Service to our customers and store associates. Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Change Management - Primary leader in each area with regards to Cultural Change Management that supports CAO. Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Required:
a) Minimum 1 year of corporate or regional-level merchandising or sales experience in a consumer packaged goods business;
or
b) Completion of LDP and a minimum of 1 year as a Harris Teeter Co-Manager, or Store Manager;
or
c) Minimum 2 years of corporate or regional-level merchandising experience;
or
d) Completion of DLT and a minimum of 2 years as a Harris Teeter Department Manager;
or
e) An equivalent combination of education and experience.
Preferred:
Bachelor's degree (BA or BS) from four-year College or university plus
Language Ability:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Candidate should be able to write reports, business correspondence, and procedural manuals as directed. Must be able to present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability:
This position is required to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry and apply the results to the store conditions. Associate must be able to apply fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Qualified candidate has to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should be an expert at proper CAO process execution and have demonstrated proficiency at Store level. Applicant should also have knowledge of Microsoft Word; Microsoft Excel; Microsoft PowerPoint; WFM; HT Intranet; SoftGrocer, SoftGrocer Reports, SMART, and BME Systems support desk on call function. HQPM; POS; Trickle T-log; ABC
Certificates and Licenses:
No certifications needed
Supervisory Responsibilities:
This job serves as a liaison between Store Operations, Merchandising, Accounting, Distribution, IS, and Store Management. It assists Store Operations and Merchandising with process execution in all stores but does not have any direct reports.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; fumes or airborne particles; outdoor weather conditions; extreme cold (non-weather) and risk of electrical shock.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is required to travel and drive extensively with occasional over-night travel. Must be available to work 24 hours a day, 7 days a week, 365 days per year. Third shift work is occasionally required. The employee must occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance.