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Job Description
SUMMARY
Assist Collision Repair Specialists by securing non-drivable vehicles from tow yards or non-network facilities. Give instruction to network vendors by sending repair instructions (shop notes) and taking care of any advance fees required for vehicle release.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Locate and secure Non-Drivable vehicles
Manage Non-Drive vehicle view and work with distribution coordinators to assign files within 24 hours of loss report creation
Look up initial data (vehicle number, vendor number, MAP history) for reviewing vehicle history
Create PO's for safety repairs, per the client's profiles parameters
Coordinate with shops / tow yards regarding vehicle repairs
Assign appraisal companies for losses when necessary
Send shop notices to body shops with instruction of vehicle repairs
Contact Drivers to inform of process or get additional information as needed
Communicate status of repair to Collision Repair specialists and or clients when necessary
Update Lotus Notes with POs created and update loss report status
Document Lotus Notes properly & completely
Assist in getting repairs completed promptly
Act as liaison between vendors & Collision Repair Specialists
Work to facilitate completion of repairs when necessary
Follow up on rentals for Drivable Rental program
Complete daily spreadsheet for files ready for assignment
Assist Collision Repair Specialist's with Print and Issue files under $1000
Assist with A/P rejects when necessary
Work with AE to obtain title and registration needed for non-Wheels units
Other duties as assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic to mid-level automotive knowledge.
Basic computer skills (including Windows, Excel, Word).
Good customer communication / service skills.
Well spoken in verbal / written communication
Ability to be flexible in position & hours.
Ability to work in a team environment.
Good work ethic, follow-up and organizational skills.
Ability to work independently.
Ability to cross-train for other duties.
Ability to attend training classes as needed and / or requested.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent
PC familiarity including Windows
Customer Service experience
An understanding of Fleet, Vehicle or Collision Repair, Subrogation, and/or Risk Management is a plus
PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the individual to spend long periods of the time working on a PC and talking on a phone while sitting at a desk
SUMMARY
Assist Collision Repair Specialists by securing non-drivable vehicles from tow yards or non-network facilities. Give instruction to network vendors by sending repair instructions (shop notes) and taking care of any advance fees required for vehicle release.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Locate and secure Non-Drivable vehicles
Manage Non-Drive vehicle view and work with distribution coordinators to assign files within 24 hours of loss report creation
Look up initial data (vehicle number, vendor number, MAP history) for reviewing vehicle history
Create PO's for safety repairs, per the client's profiles parameters
PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the individual to spend long periods of the time working on a PC and talking on a phone while sitting at a desk
Coordinate with shops / tow yards regarding vehicle repairs
Assign appraisal companies for losses when necessary
Send shop notices to body shops with instruction of vehicle repairs
Contact Drivers to inform of process or get additional information as needed
Communicate status of repair to Collision Repair specialists and or clients when necessary
Update Lotus Notes with POs created and update loss report status
Document Lotus Notes properly & completely
Assist in getting repairs completed promptly
Act as liaison between vendors & Collision Repair Specialists
Work to facilitate completion of repairs when necessary
Follow up on rentals for Drivable Rental program
Complete daily spreadsheet for files ready for assignment
Assist Collision Repair Specialist's with Print and Issue files under $1000
Assist with A/P rejects when necessary
Work with AE to obtain title and registration needed for non-Wheels units
Other duties as assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic to mid-level automotive knowledge.
Basic computer skills (including Windows, Excel, Word).
Good customer communication / service skills.
Well spoken in verbal / written communication
Ability to be flexible in position & hours.
Ability to work in a team environment.
Good work ethic, follow-up and organizational skills.
Ability to work independently.
Ability to cross-train for other duties.
Ability to attend training classes as needed and / or requested.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent
PC familiarity including Windows
Customer Service experience
An understanding of Fleet, Vehicle or Collision Repair, Subrogation, and/or Risk Management is a plus
#LI-TM1
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job Description
SUMMARY
Assist Collision Repair Specialists by securing non-drivable vehicles from tow yards or non-network facilities. Give instruction to network vendors by sending repair instructions (shop notes) and taking care of any advance fees required for vehicle release.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Locate and secure Non-Drivable vehicles
Manage Non-Drive vehicle view and work with distribution coordinators to assign files within 24 hours of loss report creation
Look up initial data (vehicle number, vendor number, MAP history) for reviewing vehicle history
Create PO's for safety repairs, per the client's profiles parameters
Coordinate with shops / tow yards regarding vehicle repairs
Assign appraisal companies for losses when necessary
Send shop notices to body shops with instruction of vehicle repairs
Contact Drivers to inform of process or get additional information as needed
Communicate status of repair to Collision Repair specialists and or clients when necessary
Update Lotus Notes with POs created and update loss report status
Document Lotus Notes properly & completely
Assist in getting repairs completed promptly
Act as liaison between vendors & Collision Repair Specialists
Work to facilitate completion of repairs when necessary
Follow up on rentals for Drivable Rental program
Complete daily spreadsheet for files ready for assignment
Assist Collision Repair Specialist's with Print and Issue files under $1000
Assist with A/P rejects when necessary
Work with AE to obtain title and registration needed for non-Wheels units
Other duties as assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic to mid-level automotive knowledge.
Basic computer skills (including Windows, Excel, Word).
Good customer communication / service skills.
Well spoken in verbal / written communication
Ability to be flexible in position & hours.
Ability to work in a team environment.
Good work ethic, follow-up and organizational skills.
Ability to work independently.
Ability to cross-train for other duties.
Ability to attend training classes as needed and / or requested.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent
PC familiarity including Windows
Customer Service experience
An understanding of Fleet, Vehicle or Collision Repair, Subrogation, and/or Risk Management is a plus
PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the individual to spend long periods of the time working on a PC and talking on a phone while sitting at a desk
SUMMARY
Assist Collision Repair Specialists by securing non-drivable vehicles from tow yards or non-network facilities. Give instruction to network vendors by sending repair instructions (shop notes) and taking care of any advance fees required for vehicle release.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Locate and secure Non-Drivable vehicles
Manage Non-Drive vehicle view and work with distribution coordinators to assign files within 24 hours of loss report creation
Look up initial data (vehicle number, vendor number, MAP history) for reviewing vehicle history
Create PO's for safety repairs, per the client's profiles parameters
PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the individual to spend long periods of the time working on a PC and talking on a phone while sitting at a desk
Coordinate with shops / tow yards regarding vehicle repairs
Assign appraisal companies for losses when necessary
Send shop notices to body shops with instruction of vehicle repairs
Contact Drivers to inform of process or get additional information as needed
Communicate status of repair to Collision Repair specialists and or clients when necessary
Update Lotus Notes with POs created and update loss report status
Document Lotus Notes properly & completely
Assist in getting repairs completed promptly
Act as liaison between vendors & Collision Repair Specialists
Work to facilitate completion of repairs when necessary
Follow up on rentals for Drivable Rental program
Complete daily spreadsheet for files ready for assignment
Assist Collision Repair Specialist's with Print and Issue files under $1000
Assist with A/P rejects when necessary
Work with AE to obtain title and registration needed for non-Wheels units
Other duties as assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic to mid-level automotive knowledge.
Basic computer skills (including Windows, Excel, Word).
Good customer communication / service skills.
Well spoken in verbal / written communication
Ability to be flexible in position & hours.
Ability to work in a team environment.
Good work ethic, follow-up and organizational skills.
Ability to work independently.
Ability to cross-train for other duties.
Ability to attend training classes as needed and / or requested.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent
PC familiarity including Windows
Customer Service experience
An understanding of Fleet, Vehicle or Collision Repair, Subrogation, and/or Risk Management is a plus
#LI-TM1
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
