Noc Technician

Primary Services is thrilled to present the opportunity for a NETWORK SUPPORT SPECIALIST with a leading telecommunications provider in the greater Houston area. This position, based out of Houston, Texas near the Westchase District, offers an exciting prospect for a skilled professional in the telecommunications industry. Join a dynamic team, enjoy flexible scheduling, competitive pay and benefits, and the potential for career advancement.

Responsibilities:

Key Roles

• Network Documentation: Maintain accurate and up-to-date records of the Fiber Optic Data Network.
• Customer Interaction: Serve as the primary point of contact for internal and external data customers, ensuring exceptional service and support.
• Dispatch: Efficiently manage and coordinate dispatch activities to address network-related issues.
• Splicing Report: Generate detailed splicing reports, contributing to the overall maintenance of the network.
• Maintenance: Contribute to the ongoing maintenance activities, ensuring the network's optimal functionality.

Other Duties and Responsibilities:

• Answer and generate all inbound calls, providing high-quality assistance and support.
• Maintain and enhance data within monitoring software for improved efficiency and ease of use.
• Handle end-to-end trouble tickets, troubleshoot, and resolve issues promptly.
• Monitor network performance and track outage and maintenance events, providing necessary notifications.
• Collaborate with the Field Operations Department to provide route details and trace routes as required.
• Work with NetOps and Field Operations Department for appropriate notifications and call-outs.
• Generate and distribute system reports as required.

Qualifications:

• Minimum of two (2) years' experience or a technical certification in networking or a related field.
• Strong troubleshooting skills and the ability to multitask effectively.
• Working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint).
• Willingness to learn, teach, and share knowledge within a collaborative environment.
• Flexibility to work a schedule that includes nights and weekends.
• Proficiency in spoken and written English, with the ability to follow written and verbal instructions.
• Knowledge of network hardware and relevant monitoring software.
• Familiarity with additional software is a plus but not required.

Apply now for this exciting opportunity as a Network Support Specialist in the telecommunications industry!

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