Address
Form of workJob Description
Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the department Problem Complexity - Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex; Refers complex, unusual problems to supervisor/manager Autonomy - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques; Work typically involves regular review of output by a senior coworker or supervisor/manager Knowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practice.
- Monday to Friday.
- 1 tech – 8pm to 5am EST
- 1 tech – 10am to 7pm EST
- 2 tech – 12pm to 9am EST
Target years of experience:
• 3+ years of customer service with a technical focus
o These resources will be needed for initial triage and customer communication
o Exceptional customer service and communication is key
Top 5 Must have
Customer focused
Excellent communicator
Help others when they see a need
Troubleshooting layer 1, 2, and 3 issues in the OSI model
Familiarity with the basics of SD-WAN and Wi-Fi technologies
Target Years of Exp: 5+ in Operations support
Top 5 Must Haves Cable Telecom operations support experience, preferably in a NOC setting. Technical acumen Cable transport, SDWAN, WiFi, Router, Security, customer support excellence
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
