Noc Technician 2

Job Title: NOC Technician II

Reports To: NOC Manager

FLSA: Exempt

Department: Network Operations Center

Summary:

At Vexus Fiber, we don’t just bury lines, we plant roots which is why we want you to Discover More with a rewarding career in technology with a company committed to growing right in the areas it serves. We value our employees because they are essential in our efforts to provide top quality fiber internet and because they help us make our communities stronger. Being a part of the Vexus family offers you the opportunity to enjoy accomplishment and success in a career with true growth potential and with a company that believes in providing the training and support you need to succeed.

Job Overview:

This position will work in the Vexus Network Operations Center, they will be responsible for 24x7 monitoring of the Vexus enterprise assets (both internally and externally) and infrastructure. This elevated role will serve as a Tier 2+ to facilitate incident resolution.

The NOC Tier 2 manages incident escalation and resolution of high impact/high urgency critical events. The NOC Tier 2 will provide front-to-end engineering and installation of router-based IP solutions. The NOC Tier 2 role will also be working in collaboration with internal/external high functioning groups for developing and implementing new solutions/technologies.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Provide Tier 2 escalation support in the Vexus Network Operations Center for high visibility/high impact incidents.
• Provide and assist/support the project planning team with design, writing and execution of various test plans and implementation of proposals.
• Maintaining and proposing enhancements to existing customer networks
• Occasional overnight maintenance and call outs
• Network diagrams and documentation.

Preferred Qualifications:

• CCNA/CCNP
• Experience Multiple Switch vendors
• Some programing language in C, python, java or pearl

Education/Experience:

• High School Diploma, Required
• Bachelor’s Degree or Master’s Degree, preferred.
• Required: Monitor and Manage Systems, Verbal/Written Communication, Time Management, Critical Investigation/Thinking.
• Required: Fluency in data networking protocols. Knowledge of Ethernet, MPLS, TCP/IP, BGP, OSPF, VPN and IP Telephony.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision and be able to focus.
• Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays.

Benefits:

• Competitive medical, dental, and vision insurance
• Life and long-term disability
• A 401k plan with an employer match
• Paid time off/holidays to all full-time employees
• Service discounts to enjoy all that Vexus has to offer at your home*

                       *Waiting periods may apply

Vexus Fiber is an Equal Opportunity Employer