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Position Summary:
The primary job function of the NOC Sr. is to assist in supervising the monitoring/maintenance the operational, performance and integrity of the company’s enterprise Infrastructure. This would include enterprise software/applications (including NOC team software/applications), hardware and network efficiency in a 7x24 on premise data center environment. Will also be responsible for definition of process road maps (KB), change management validations, user/system impacted incident management and resolutions. Must have good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure)
Essential Job Functions: Oversee the monitor/maintenance of all software products and the production environment on available tools; provide/review documentation for process changes and format updates; Coordinate administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance; Self manage risk minimization and exposure to system security and business interruptions on company's infrastructure; actively participate in disaster recovery and BCP events. Report all tasks and project progressions to Manager. Scripting, coding and/or technical certificates will be required to achieve job functions. Willingness to expand technical attributes and assist/mentor others will be expected.
Essential Job Functions:
• Monitor/maintain operational, performance and integrity of enterprise Infrastructure
• Analyzes, diagnoses, isolates and identifies NOC system problems. Create short term solution to alleviate problem symptoms. Identify root causes and create and/or execute long term remediation plans. Contribute to compliance related activities such as reporting, baseline and verifications.
• Process documentation (KB)
• Administration and configuration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance
• User/system impacted incident management and resolutions, including working with multiple IT groups, Incident Managers, open business communications and reporting to IT Senior Leadership
• Minimize risk and exposure to system security and business interruption on company's infrastructure
• Mentoring/Training
• Demonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value
• Cordially and professionally interact with customers, vendors, superiors and peers
• Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week
• Must have good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure)
• Other functions may be assigned
Education:
• BS degree in Computer Science, Information Technology related field, preferred
Experience:
• 4-7 years of Network Operations Center (NOC) experience, applications, and related technologies
Knowledge and Skills:
• Certification or high level of understanding SolarWinds
• Certification or high level of understanding PRTG
• Certification or high level of understanding Splunk
• App Dynamics
• High level of understanding ServiceNow
• Certification or high level of understanding ExtraHop
• Incident Management Communication tools
• EverBridge
• Other monitoring tools (e.g. Nagios, ScienceLogic, OpsView, BMC Helix, etc.)
• Other Log Monitoring tools
• F5 and load balancers
• Certification or high level of understanding Firewall/router/networking equipment
• Mastery of Enterprise level process and escalations
• Scripting/coding in Python, Java, Perl, C, BASH, Shell, and Windows PowerShell
• ITIL Foundations certifications (V3 or V4)
• Familiarity with Data Center Firelife systems, CRAC/HAVC units, UPS’, and Data Center Generators
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
We offer many great benefits, including:
- Competitive compensation
- Flexibility to work from home/hybrid in
- Company vehicle + gas card
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
