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Form of workJob Description
ABOUT SOURCEPASS
We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business.
We have been named by Channel Futures as one of the world's 501 most strategic and innovative MSP's for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!
WHY JOIN US?
At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.
We have an exciting opportunity to join our amazing team of 500+ staff as a NOC Engineer.
Feel free to check out our website at www.sourcepass.com to learn more about us!
POSITION SUMMARY
The primary role of NOC Engineer is to provide world class service, proactively monitor and analyze systems and networks for functionality, performance and security. The NOC team is key to providing these core support services. An engineer with strong problem solving skills is desired as well as has the ability to work day, evening and night shifts as well as some holidays. The salary for this position is $45,000+ (negotiable based on experience).
This is an on-site role in Melville, NY.
RESPONSIBLITIES
- Respond to network and system faults reported by our monitoring platform
- Respond to security platform events and participate in triage, investigation and analyst functions
- Troubleshoot fault conditions and perform corrective actions
- Participate in change management
- Respond to customer inquiries and problem
- Communicate with parties regarding received faults, diagnosis and suggested remediation
- Manage incident tickets by following work-flow, performing notifications and documenting procedure result
- Work with third party service providers to facilitate corrective actions to fault or performance incidents
- Collaborate with other team members, customers and service providers
- Participate in maintaining monitoring platforms
- Create network and system documentation during customer onboarding
- Create periodic reports for capacity and performance of the monitored event
DESIRED SKILLSET/EXPERIENCE
- Bachelor's Degree in Technology or equal experience
- Strong network and systems troubleshooting skills
- Motivated to resolve issues efficiently
- Good communication and systems troubleshooting skills
- Top Notch troubleshooting skills
- Cisco certifications (desirable)
- Microsoft certifications (desirable)
- ITIL certification (desirable)
- Cybersecurity certifications (desirable)
- Computer networking (preferred)
- LAN: 1 year (preferred)
