Noc Analyst Off Hours - Weekends

Job Summary:

This role is to serve as primary initial responder within the Network Operations Center in identifying and resolving network problems in afterhours support. This individual will be responsible for triaging a variety of IT solutions requests, incidents and events within the established SLAs. This work schedule is for a non-standard business hours' - 3rd shift supporting our 24x7 clients 4 days a week. Once training period is satisfactorily completed, telecommute options are available. 

This position is considered an Off Hours Shift 4 days a week on Friday, Saturday, Sunday and Monday working the 1st shift 9:00 am to 7:30 pm CT with some flexibility.

Job Duties:

• Primary decision maker for fault handling and escalations (identifying and responding to faults on Managed devices)
• Responsibilities include design and management of remote administration, maintenance, and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016, Microsoft Exchange Server 2010 / 2013, Office 365, network switches, routers, firewalls and storage technologies
• Be a problem solver - Identify solutions for hardware, software and network issue
• Utilize ticketing and monitoring system and follow proper documentation and escalation processes
• Leverage remote support tools to resolve support requests
• Communicate with clients in a highly professional and timely manner
• Assist with special projects as assigned
• Attend internal training to develop your skills and grow with us
• Other duties as required

Supervisory Responsibilities: 

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree from an accredited college in Information Technology, Computer Science or related field, preferred

Experience:

• Two (2) or more years of experience supporting the Microsoft operating system suite of products, to include cloud and web/networked computing environments (Azure, Windows Server and Desktop, Office 365, MS Exchange, Active Directory, etc.), required
• Ability to be the primary decision maker, identify solutions and appropriately escalate issues in fast-paced environment, required

Other Knowledge, Skills & Abilities:

• Must be willing to support weekend and after hours NOC and Service Desk 
• Intermediate knowledge of network protocols, configurations, and operations
• Excellent communication skills, professionalism, positive attitude and desire to learn
• Prior experience with help desk ticketing systems and service desk management tools is preferred experience working in a consulting environment is preferred

Keywords:  

Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk

Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. 

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.  BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions. 

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities

*Benefits may be subject to eligibility requirements.