Noc Analyst - Level Ii

Marcum LLP offers a great career with exceptional benefits.
There's a lot to think about when it comes to launching your career. At Marcum, we offer you a world of opportunity, a highly competitive salary, exceptional benefits, flexible work options, and industry-leading technology, all within an environment that values your contributions and supports your professional growth.
At Marcum, eligible associates receive a benefits package that includes health, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, and transit benefits, as well as paid time off, a 401(k) plan with an employer contribution, and a profit sharing plan.
Marcum Technology is looking for a NOC Analyst - Level IIto join our Managed Services practice.
TheNOC Analyst - Level II provides remote technical support to our Managed Services clients. This position plays a vital role in the overall service delivery levels to our clients. The Network Operations Analyst - Level Two requires a strong technical skillset, exceptional customer service skills, and the desire to continuously expand one's technology knowledge. These skills will be used in a fun, fast-paced, team oriented, and customer service focused environment. Strong technical skills and excellent customer service, communication, teamwork, and troubleshooting skills are a must.
REQUIRED QUALIFICATIONS:
Strong technical background with a broad range of technologies, including but not limited to:

• 3+ years of experience in the IT support service industry
• Hands on experience supporting: PC hardware/software, server hardware and latest operating systems, network connectivity and communications
• Knowledge of Mac OS, Windows 7 through Windows 10 and the ability to install, integrate and support these operating systems
• Ability to troubleshoot SaaS based applications
• Ability to troubleshoot and support VMWare/Hyper-V environments
• Ability to install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007
• Working knowledge of Windows Server 2008 through 2019 and Active Directory Group Policies and Replication
• Experience with configuration, installation, integration and troubleshooting of various network devices such as printers, wireless access points
• Knowledge of DNS, DHCP, IP, SMTP, FTP, HTTP, and HTTPS protocols and LAN networking/distributed computing environments
• Working knowledge of common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications
• Working knowledge of Azure and hosted services (Exchange, GSuite, etc)
• Strong knowledge of client/server computing
• Ability to quickly learn and follow complex procedures
• Professional level verbal communication, and excellent customer service, time management, and organizational skills
• Experience being customer oriented, have a strong sense of ownership of client relationships
• Ability to work independently, as well as in a team environment; be self-motivated, ambitious and a dedicated team player
• Ability to multitask and dynamically prioritize tasks with proven time management; exhibit a high level of attention to accurate detail, and act and display a sense of urgency as appropriate
• Ability to lift 50 pounds (PCs, monitors, printers, etc. as needed)
• Willingness and ability for occasional travel.

Preferred skills include:

• College degree in technical or business, or equivalent industry experience
• Microsoft Windows certification strongly preferred
• A+, Network+, Security+, MCP are highly desired
• Industry certifications from manufacturer/vendors such as Microsoft, IBM, HP, and Cisco
• Group Policies / scripting experience

Responsibilities:

• Use Strong networking skills including VLAN, firewall and switch configuration and firmware updates to provide support
• Provide Remote and on-site desktop, user and network support using remote support applications
• Quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment
• Quickly and accurately analyze root cause and solution for client reported workstation, server or network related issues within several minutes to couple hours
• Create/update and escalate user tickets as needed
• Acknowledge pre-configured alerts and perform basic troubleshooting steps
• Load and configure desktop OS for standalone operation and basic network connectivity
• Configure and troubleshoot desktop applications and upgrades such as MS Office
• Install and configure desktop computer and peripheral hardware upgrades
• Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals and mobile devices
• Perform hardware and software troubleshooting
• Integrate hardware into existing LAN environments. This includes establishing network, file server access, configuration of email and print server connectivity
• Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments
• Install, integrate, troubleshoot and solve network client operation problems
• Basic Active Directory activities, including changing user passwords, moving user accounts to different OUs, unlocking accounts, joining computers to a domain, etc.
• Physical network troubleshooting - drops, switchports, switches needing power cycling, crimping cables, terminating cables, etc.
• Positively represent the company to clients and provide empathetic and friendly customer service at all times
• Use time management and organizational skills to manage case load of old and new cases
• Learn new technologies quickly and retain information from many disparate client network infrastructures, software solutions and remote connectivity solutions
• Act and display a sense of urgency as appropriate

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Marcum LLP is an Equal Opportunity Employer
Marcum LLP does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
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