Noc Analyst

Job Title: NOC Analyst/Incident -Data Center

Location: Onsite at Macon, GA(2nd shift 3 PM-11:30 PM, Sunday-Thursday)

Job Type: Long Term Contract- CTH possible

POSITION PROFILE
This is an entry-level technical operations position(combination of Operations and Incident Analyst) whose main responsibilities include monitoring and administration of production servers, network devices, applications, and systems. This position reports to the Manager of IT Services Network Operations Center Manager and the quality of work is evaluated based on the quality of the results obtained via metrics, feedback from customers, and reports.

DUTIES AND RESPONSIBILITIES

• Perform problem analysis and systems monitoring.
• Perform server OS and hardware maintenance.
• Physical and virtual hardware resource administration.
• Utilizes various network tools for monitoring and testing the network and associated devices.
• Work with engineers regarding monitoring alerts and client issues.
• Provide assistance to identify and troubleshoot Windows, mail delivery and network-related problems.
• Provide weekend and off-hours support as needed.
• Conduct proactive systems maintenance for client servers.
• Contact clients and internal staff about monitoring events as needed.
• Manage outage communications between our ITS and vendors/customers.
• Maintain client security levels and confidentiality of information.
• Input and manage events/incidents through our ServiceNow service level management system.
• Generate documentation for processes in the NOC as needed.
• Learn and follow company policies and procedures.
• Perform in a fast-paced high-volume environment.
• Performs other duties as assigned.

[QUALIFICATIONS (Education, Experience, and Certifications)
Typically Required:
1 or more years of experience in managed IT.

Typically Preferred:
Associate degree in computer science or closely related field preferred.
Technical certifications (MCSE, A+, ITIL, CCNA, etc.]