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SalaryPosition Summary:
As the Night Auditor at Edgewood Tahoe, you check front office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Track room revenue, occupancy percentages, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. This position will exhibit excellence in cultivating the Edgewood Vision by executing both employee and guest engagement standards. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.
Essential Functions:
As the Night Auditor at Edgewood Tahoe, you check front office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Track room revenue, occupancy percentages, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. This position will exhibit excellence in cultivating the Edgewood Vision by executing both employee and guest engagement standards. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.
Essential Functions:
- Understand and executes the guest experience model: guest expectations, service and engagement
- standards, training and guest experience.
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assist in preregistration and blocking of rooms (if needed).
- Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Know the location and types of available rooms as well as the activities and services of the property.
- Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Process guest check-outs or check-ins.
- Use proper telephone etiquette.
- Perform cashier related functions like posting charges to guest accounts, raising paid out's, etc. See department SOP’s for full detail
- Use proper mail, package, and message handling procedures.
- Report any unusual occurrences or request to the manager or assistant manager.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attend department meetings.
- Maintain guest room key storage and other inventory needed.
- Know how to use front office equipment.
- Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
Qualifications / Special Skills:
- The Front Desk Agent should be an experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality.
- Must be a willing team player, comfortable with computer systems as well as communicating over the telephone.
- Hotel experience or prior work experience in a professional office environment preferred.
- Available to work varied shifts when needed, including weekends, holidays, and nights.
What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):
- Ethics, Integrity and Trust
- Action Orientated
- Approachability
- Communication
- Composure
- Guest Focus
- Position Knowledge
- Professionalism/attitude
- Teamwork
