Night Auditor Supervisor

Night Audit Supervisor | JOB DESCRIPTION

LodgeWorks is actively hiring for a Night Audit Supervisor

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isnt on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

Were thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe its because were grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe its because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Night Audit Supervisor is responsible for the preparation and disposition of all night audit checklist work and reports. They are responsible for assisting the operation of the Front Office in an attentive, friendly, efficient, and courteous manner while maximizing revenue. This role specifically supports the hotel operations, safety and security during the overnight hours.

Your day-to-day

• Check all hotel guests in and out in a confident, professional and personalized manner.
• Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.
• Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
• Take hotel reservations accurately and efficiently.
• Supervise Front Office/Night Audit operations, ensuring that the quality and standards are meeting guest expectations daily.
• Oversee supervision of team members and work assignments to maximize performance. Ensure that all team members perform in a friendly and professional manner at all times.
• Attend all required meetings for the position.
• Ensure that immediate response is given to every guest comment and concern and that the issue is resolved in a timely, friendly and efficient manner.
• Communicate effectively, both orally and in writing, to provide clear direction to staff.
• Assign and instruct team members accordingly; observe performance and encourage improvement and growth.
• Maintain accuracy with all accounting, cash handling and billing procedures.
• Be familiar with and follow tax-exempt policies and procedures.
• Ensure that all calls are answered in a courteous, professional and efficient manner.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Provide accounting support to the hotel by ensuring that all revenues are posted to the correct department. Balance the guest ledger daily and complete all necessary reports.
• Submit appropriate reports to the home office in a timely manner.
• Work harmoniously and professionally with co-workers and supervisors.
• Remain calm and alert, especially during emergency situations and heavy hotel activity, serving as a role model for the team and other associates. Know and communicate hotel emergency procedures. Inform and assist guests in emergencies.
• Ensure that public spaces are maintained to property and company standards at all times.
• Ensure that breakfast is staffed appropriately and set up according to brand standards. Assist when needed.
• Ensure that the front desk team is trained in and follows financial control procedures for cash, vouchers, inventories, receivables and key control policies.
• Ensure that all shifts are appropriately staffed based on business levels.
• Assist in any other task or duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 30 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)?
• Referral bonuses?
• Flexible spending accounts?

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.