Night Auditor

Responsibilities:

Assist guest with any needs in a professional, organized and timely manner. Communicates in pass on any guest’s feedback to all pertaining departments. Understands the importance of providing all guest with a positive guest experience. Needs to follow hotel standards and procedures. In the absence of the hotel management team, ensures all emergencies are handled professionally.

Job Functions:

• Verifies all accounting procedures have been completely corrected and all credit cards and restaurant checks balance properly.
• Responsible for the accurate compilation of all reports for management's review the next day.
• Checking guest in/out in a timely and professional manner; ensures the quality and efficient service during the third shift.
• Assists guests with wake-up calls, cab service, directions and all other services a Concierge would perform.
• Interact with guest and/or hotel staff in a professional manner, assisting other departments with necessary information.
• Acts as MOD during the shift; is empowered to make decisions.
• Communicate pertinent information to the FOM and MODs and other department mgrs when needed.
• Follow department procedures on check posting, charges, cashing checks and refunds, etc.
• Understands the operation and procedures of the fire alarm system.
• Makes hotel reservations and notes special requests and details.
• Other duties as assigned

Job Requirements:

• Exceptional Guest Service Skills
• Excellent phone skills
• Computer literate
• Multi task ability
• Ability to work the overnight shift
• Detail Oriented
• Mathematically inclined.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person