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Form of workJob Description
JOB OVERVIEW:
Monitor front office accounting records for accuracy on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day. Verifies that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
DUTIES AND RESPONSIBILITIES:
- Go through remaining arrivals that are pre-paid or notes in the comment stating a very late arrival. Please check-in these rooms and prepare their room keys. Include in your report the rooms that were pre-checked in so that housekeeping doesn’t schedule a Room Attendant to clean the room
- Print the Local tracking Marketing Category Validation Report
- Log into Night Audit and run the Auto Post
- Print the Zip Outs for the Overnight Bellman to deliver to the guest rooms
- Print the Reconciliation Report & Rate Report
- No Shows: Charge all No Shows and only release if the credit card is declined
- Post all Banquet Checks (when applicable)
- Email the following reports to the Revenue Manager:
1. Rate Report
2. Occupancy Analysis Report
3. Rate Override Report
- Print Out required reports to complete the daily flash from the Agilysys and OnQ
- Print out Remaining Arrivals Report (Save a copy and keep at the front desk in the event you have guests that arrive during the Night Audit)
- Save Room Status Inquiry Report on your Desk Top (Keep at the Front Desk and PBX for use while the system is down)
- Print out the View Totals again (This reflects the Updated Occupancy Percentage/Remaining Arrivals before closing out the shift
- Cash balancing, close accounts, final closeout
- Enter Data to the Daily Flash (Save it) & run EDC report
- Print Credit Card Balancing Report
- Start completing items on the AM Checklist prior to the first agent arriving for his/her shift
- Email out nightly shift report updating management and any other relevant department of pertinent information and any issues or incidents that occurred on the shift.
Qualifications and Requirements:
High School diploma or equivalent. Excellent communications skills, strong knowledge of the Littleton area and the desire to help and assist others. Background in Front Desk, Customer Service, accounting and /or Hospitality is preferred.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 15 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
Essential:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Special tolerance and ability to handle the demands of the overnight world as it pertains to alertness, sleep and fatigue.
- Reading and writing abilities are utilized daily.
Basic math skills are used very frequently. - Problem solving, reasoning, motivating and training abilities are often used.
- Must be available to all shifts ie, days, nights, weekends, and holidays.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
