Night Auditor

• Working knowledge of computer systems to include Outlook, Microsoft products and other industry related systems.
• Previous experience in accounting roles desired.
• Alcohol awareness certification required.

Physical Demands:

• Long hours sometimes required, including nights and weekends.
• Light work-Exerting up to 20 pounds of force occasional and/or 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long periods of time.

Required Competencies:

• Must be able to work with alone with little or no supervision during the 3rd shift.
• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to work in a fast paced environment.
• Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic function.
• Responsibilities that may include any and all of the following:
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with RCMI standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes proper dress and a correct nametag when working.
  • Comply at all times with RCMI standards and regulations to encourage safe and efficient hotel operations.
    • Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues.
    • Balance and audit for accuracy all room and tax charges, cashier’s reports and guest and house accounts.
    • Complete and transmittal of daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
    • Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
    • Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys.
    • Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
    • Verify that all food and beverage figures have been accounted for by charge or corrections.
    • Post all late charges and all guest check corrections to guest folios for express checkouts.
    • Post all room and tax to all active guest accounts.
    • Organize the front office area by 6:30 a.m. so that the A.M. front office staff can properly prepare for their shift.
    • Fulfill Manager on Duty shifts.
    • Perform other duties as requested by management.
    • Attend meetings/training as required by management.
    • Organizational Structure:
    • Reports to: Night Audit Manager, Guest Services Manager, Assistant Guest Services Manager, Controller, or General Manager
      Job title also known as: Auditor, Audit