Night Auditor

Qualifications

Must have excellent communication and organizational skills

Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments

Must be familiar with a computer and be able to type using a computer keyboard

Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc

Ability to apply commonsense understanding to carry out instructions given

Ability to comply in standardized situations with only occasional or no variables

Ability to work flexible shifts

Must have excellent customer service skills

Must be able to work without constant supervision

The employee frequently is required to walk, climb or balance, talk and hear

May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pound
High school education or equivalent is required

Must be able to work in team environment

Responsibilities

* Night Auditior / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company

Maintain professional dress and conduct at all times

Greet guests immediately with a friendly, sincere welcome

Maintain eye contact with guest

Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action

• Follow Brand standards including brand loyalty programs

Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible

Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate

Close out guest accounts at time of check out

Inform customers about payment methods and verify that I.D. and payments method match

Verify credit cards for authorization using electronic acceptance methods

Handle cash, make change, and balance assigned cash bank

Accept and record vouchers, and other forms of payment

Process payments per established procedures

Maintain cash bank per policy guidelines

Comply with all accounting procedures

Consistently adhere to uniform, grooming and appearance standards

Maintain effective communication with all hotel departments

Stay aware of issues relating to hotel operations

Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time

Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards

Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys

Verify accuracy of all allowances, corrections and miscellaneous vouchers.

Balance all credit card transactions.

Verify all in-house and closed accounts for accuracy. Validate all rates and post room and tax and open the new business day.

Conduct all steps in the property management night audit system to close the current business day and open the new business day.

Understand and operate front office telephone and computer systems

Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage

Respond to guest complaints in a timely and professional manner

Apprise management of all guest complaints/problems; including those that have been resolved

Performs other duties and responsibilities as requested

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed
• Weekends only

Work Location: In person