- Perform all end-of-day processing of hotel financial records
- Perform all Guest Service/Front Desk functions as required to accommodate in-house guests and guest arrivals and departures.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs; assist individuals with disabilities.
- Speak with others using clear and professional language; thank guests with genuine appreciation.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Assist in other departments when the need arises, as directed by Supervisor.
- Excellent grooming and appearance standards are required.
- Excellent verbal and written skills are required.
- Problem-solving skills are critical.
- Ability to take direction and work independently is required.
- Promptness and exceptional attendance is required.
- Requires a working knowledge of Front Desk and Operations policies and a general knowledge of the hotel.
- Requires knowledge of and ability to operate computer equipment and the reservations system.
- Requires flexibility in scheduling, with the ability to assist with Front Desk coverage if/when needed.
OTHER REQUIREMENTS:
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
- Stand, sit, or walk for extended periods of time.
- Ensure a professional appearance, a clean uniform, and adherence to other company appearance standards.
- Perform other reasonable job duties as requested by Supervisors.
- High School diploma or equivalent experience.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- 10 hour shift
- 8 hour shift
Work setting:
- In-person
Work Location: In person