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INCOME AUDITOR

Position Summary:

The Night Auditor is responsible for auditing, balancing, and consolidating departmental ledger accounts, prepare various hotel operating reports, and handle the requests and transactions of the hotel guests.

Essential Functions:

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Handle all guest questions and inquiries about the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day including completing a daily income report and daily F&B Revenue Report.
• Maintain cleanliness of the Front Office area.
• Perform cashier duties, cash travelers’ checks. Post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

Education and Experience:

• Previous hotel experience.

Skills and Abilities:

• Good communication and interpersonal skills.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.