Address
Form of work
SalaryEssential Responsibilities:
- Organize, confirm, process, and conduct all guest check-ins/check-outs and secure payment. Keeps work area clean and disinfected.
- Verify Daily Check-In’s and Check-Out’s and create the right amount of room keys. Identify and Classify Marriott Bonvoy Elite Members. Print out Registration Cards.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Speak with others using clear and professional language.
- Implement Wake-Up Call requests and verify Logbook for any new information.
- Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper change of bills and/or coins.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
- Notify Loss Prevention/Security of any guest reports of theft.
- Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
- Maintain confidentiality of proprietary information.
- Be able to lift up to 50 pounds.
- Perform shuttle service and/or other duties as required by Guest Experience Supervisor and Guest Experience Manager.
- Reconcile accounts, perform night audit reports, investigate out of balance accounts. Prepare audits.
