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Form of workJoin our family oriented team at the Inn at Laguna Beach - a simply beautiful, intimate and picturesque property in the HEART of this very special beach town and community!
Summary of Position:
The Night Auditor is responsible for being an ambassador of the hotel by providing friendly, efficient, enthusiastic and hospitable service; for the guest check-in and check-out as well as any and all other requests for service, information and general engagement. Along with these overall expectations, the Night Auditor will be responsible for reporting, light accounting, and other items listed below. Night Auditor is typically scheduled from 11pm - 7am, this position days available are flexible for full time or part time employment.
Essential Functions:
- Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests
- Duties as assigned by Front Office Management such as:
- Check guests in/out through property management system
- Assist Guests in all inquiries related to check in/out.
- Light accounting: including reporting and balancing accounts
- Arrange registration cards and complete bucket check
- Observe and maintain the security of the property
- Any other tasks, projects and/or duties assigned by the Front Office Management Team and/or the Assistant General Manager/Area General Manager.
Qualifications:
Education: High school diploma or equivalent preferred
Experience: Customer service experience preferred
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
Basic mathematical skills, ability to use a computer and calculator.
Ability to memorize and perform AAA four diamond standards.
Personal Characteristics:
- Behaves ethically
- Communicates effectively: Speaks, listens and writes in a clear and effective manner
- Professional Appearance: Exhibits an appearance appropriate for a three diamond hotel (Specific grooming standards are available for review)
Working Conditions:
- This is a part time position, with the potential for seasonal Full Time or Full Time opportunities. Actual hours may vary dependent on business needs. Attendance as scheduled is a critical element in all positions at the Inn at Laguna Beach. Availability for weekends and holidays is essential.
Casa Loma leaders and team members believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences, inviting our guests to return. In order to be successful at Casa Loma Hotel, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
