Night Audit

Benefits:

• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

COMPANY OVERVIEW

The Holiday Inn Fargo is a full-service hotel committed to empowering the success and well-being of our employees by offering career paths in all areas of the hotel. From back of the house positions in our kitchen and housekeeping departments, to front-facing positions like guest service or restaurant serving, were sure youll find the perfect fit within our hotel!

We are looking for those who are dynamic, resourceful and ready to jump into any situation to give a helping hand. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today! You make us who we are.

We are currently looking to add to our Overnight Night Audit at the Front Desk. Are you a night owl? Like to stay up and get things done at night and have the whole day to get things done? Don't mind working independently on balance sheets reviewing daily reports? You will work from 11pm to 7am and during this time you will see the pool, lounge and events close down for the night. This can be entertaining and interesting some nights. You may even have some downtime to stay motivated and find alternative things to occupy your night. This is a Full-time position and includes great benefits!
JOB SUMMARY

As Night Audit, you are the first and last impression on our guests. As a Full-Service hotel, you will be at the front desk giving each guest prompt and friendly service during their stay. You will work directly with our overnight janitorial, lounge and security teams to ensure the hotel is clean, quiet and safe for our guests. You are responsible for check-in, check-out, some reservations, and all other guest interactions. You will also balance credit card charges and other postings then report these for the day to our corporate office. Are you the right fit for this position?
RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

BENEFITS

• Associate Hotel Discounts Worldwide!
• PTO Accrual from day one!
• Health, Dental and Vision Insurance
• 401(k) with Employer Match
• Short Term & Long-Term Disability Insurance
• Paid Life Insurance
• Employee Assistance Program