Nicu Family Support Program Coordinator

March of Dimes leads the fight for the health of all moms and babies. We’re advocating for policies to protect them. We’re working to radically improve the health care they receive. We’re pioneering research to find solutions. We’re empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we’re building a brighter future for us all.

We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies.

SCOPE:

The Maine Medical Center /Barbara Bush Children’s Hospital-Portland, ME

This position will coordinate the development, implementation and evaluation of family-centered, educational and social activities designed to support parents of NICU babies and NICU staff within the NICU setting. Includes ensuring program meets core component measurements, maintaining March of Dimes NICU Family Support identity and visibility, recruiting and managing volunteers and assisting in the development of local MOD market and hospital relationship.

RESPONSIBILITIES:

• Provide information, comfort and direct services to families by coordinating the implementation of Core Curriculum parent education hours and additional, customized social activities to ensure NFS core program components are achieved.
• Recruit, onboard, train and manage volunteers, including the family staff advisory committee and social activity volunteers.
• Ensure compliance with MOD and hospital protocols and policies.
• Provide and evaluate annual NICU staff professional development opportunity that promotes principles of family centered care and participate in education offerings from March of Dimes and hospital partner.
• Serve as a liaison between the March of Dimes and NFS hospital site to maintain and/or deepen partnership.
• Develop an annual Patient Experience Project in collaboration with March of Dimes and NICU leadership.
• Maintain accurate records of program activities, including those mandated by the regional and national offices, and program impact reporting as directed by and to the MOD and hospital partner.

QUALIFICATIONS:

• 2 to 4 years of experience required.
• 1–3 years of work experience in a related field or experience as a NICU parent.
• Bachelor’s Degree required; Master’s Degree preferred or equivalent work experience in Social Work, Education, Public Health or related field; or License to practice as a registered nurse.
• Strong program development and volunteer management experience.
• Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization.
• Strong written and verbal communication skills, including experience working with Microsoft Office.
• A dynamic, energetic, compassionate individual who enjoys managing multiple tasks and collaborating with many different types of individuals, families, disciplines, medical personnel and organization in an intensive care setting.

March of Dimes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.