Ng911 Senior Integration Engineer Sp3 (645767)

Experience. Innovation

GCOM Software is changing the way governments work. And we are supporting our clients in a new way. We are reliable, capable and agile. Our fast paced and energetic culture allows our employees to make an impact.

We are proud to do work that matters – and to be viewed as a national player in the government arenas of regulatory and inspection automation, customer engagement and criminal justice systems and the Women Infant and Children (WIC) programs. We also specialize in product development, custom off the shelf (COTS) Implementations, and system integration services, including full application development lifecycle.

At GCOM, we are known as being a great place to work and a place to build your career! You will work with awesome technical teams to design and implement solutions for clients in a multiplatform environment. You will be encouraged to be creative and given the opportunity to leverage a wide variety of technical tools. Your energy, analytical, technical and business skills will drive real impact in your community.

Are you looking to Collaborate, Innovate and Thrive? Come join our growing team doing great work to make lives easier for the constituents of state and local governments.

GCOM is looking for candidates, to fill a role of Senior Integration Engineer, to join our NYC Department of Information Technology and Telecommunications (DOITT) Team located in New York, NY.

Key Responsibilities:

• Provide guidance and direction on subsystem functions, functional interfaces, electrical and mechanical interfaces, asset management and test equipment.
• Lead the coordination effort for the integration activities on all the NG9-1-1 systems.
• Identify all resources necessary for the proper orchestration, integration and testing of all the NG9-1-1 systems.
• Ensures all IT project integrations, including NG9-1-1, meet agencies requirements.
• Ensures the IT projects are delivered on time and within budget and meet the overall technology and business objectives of the Public Safety Steering Committee.
• Identifies, assembles, and reviews all Interface Control Documents for system level use cases. Identifies test cases targeted at interface validation, as well as testing interfaces in the Solutions Development Environment.
• Identifies appropriate sequence and scheduling of integration efforts for all the subsystems.

• Minimum 12 years of experience in a particular technical and/or business application, product, platform, methodology or skill set.
• Minimum 12 years of experience as a lead engineer in either a technical domain or 911 systems platform.
• Minimum 10 years of experience in leading and managing the transition plans for large integration projects.
• Experience in methods and best practices in transition planning avoiding interruptions with 24/7/365 systems operations.

Desired Qualifications:

• A Subject Matter Expert in enterprise integration and design of Mission Critical 9-1-1 systems is a plus.
• Knowledge of general IT infrastructure such as standard cabling (EIA/TIA standards) and data center / contact center power and cabling needs.
• Knowledge of contact center agent workstation and platform requirements.
• Knowledge of Land Mobile Radio infrastructure is a plus.
• Knowledge of system integration techniques for contact center positions including multi-station integration including CAD.

Any interested candidates will need to submit their resumes by Tuesday, February 16th, 2021.

At GCOM, we work hard to enable creators of all kinds to succeed and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We are committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. We encourage everyone to reach out to us and join the GCOM family!

If you think you are a good fit for us, we encourage you to apply. Check out our new career website for all open positions!