New Restaurant Opening Trainer

The New Store Opening Specialist (also known as the Launch Specialist) provides operational training on Krispy Krunchy brand standards and processes.

• Monitors to ensure on-time launch of New Store Openings, including conducting operational readiness checklist, assists operators to resolve implementation issues.
• Prepares Operators for success by communicating the benefits of running a high performing operation and the value and potential return in making sound investments in the business by influencing decisions and holding the team accountable to commitments during and before launch week.
• Provides on-the-job, on-site training to Operators and their employees during launch week. Launch Specialists will train directly using the current operations guide and any other KK-provided training collateral.
• Demonstrates proper food service knowledge, best sanitation practices, POS comprehension, and other related issues.
• Communicates with other departments at KK to provide insight and consultation on operational issues; participates in the evaluation of rollouts to ensure continuous improvement and refinement of processes.
• Works cross functionally with the Sales and Support teams to vet new locations and ensure optimal transition of new store openings from launch to growth phase.
• Ensures business operations and practices are in compliance with agreements and brand standards. Documents and communicates areas of concern; partners with operators on the development and execution of performance improvement action plans.
• Direct liaison between Distribution Center Reps and Operators. Responsible for verifying opening food orders with designated food distributors for new store openings.
• Assists in set up and working trade shows.
• Responsible for proper understanding and following all company policies/procedures as outlined in the Company Handbook.

Measurement Criteria

• Operations Team Performance against company objectives
• NSO targets and Post Open Survey

Requirements

Required Skills and Experience:

• High school diploma or GED
• 1 year of Operations/Training in preferred hospitality or retail industry
• Valid driver’s license with a approved driving record
• Ability to travel overnight
• Ability to lift 50lbs on a regular basis, stand for long periods of time, drive for long periods of time, bend, twist, and work on a ladder

Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills
• Demonstrates Krispy Krunchy Core Values
• Be All In
• Have ImPECKable Standards
• Love What You Do
• Be a Good Egg
• Together We Win
• Demonstrates willingness to change direction, remain flexible based on business needs
• Meets, with intent to exceed, established KPIs
• Demonstrates collaborative and relationship building skills with Operators
• Demonstrates ability to recognize learners with varying degrees of food service knowledge, can modify instruction to ensure comprehension
• Strong analytical, diagnostic, and root cause identification skills
• Critical perspective and observation of store-level execution elements; products, equipment, merchandising and brand integrity
• Proven prioritization, presentation, time management, project management and planning skills
• Effectively cope with change, shifts gears comfortably, decides and acts without having the total picture; able to handle risk and uncertainty in a professional manner
• Remain calm under pressure and act in an ethical manner at all times
• Proficient in MS Office Suite, Internet applications
• Self-motivated and goal-oriented with a strong personal drive for success
• Inspiring personality
• Effective teamwork skills
• Genuinely friendly interpersonal skills
• Problem Solving skills
• Leadership
• Having Fun
• Integrity
• Strategic Planning
• Detail-oriented

Location & Travel Requirement:

• Travel required up to 75-80% of the time including air travel. Weekends and night travel may be required. Candidate will work the remaining time out of his/her home.
• Competitive salary + 35% BONUS

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• hospitality or retail: 1 year (Preferred)
• Operations/Training: 2 years (Required)

Ability to Relocate:

• California: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road