Address
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Salary***This is an in-office position in Ridgeland, MS***
Link to apply on our career website: https://modivcare.wd1.myworkdayjobs.com/careers/job/Ridgeland-MS/Trainer_JR101725-1
Modivcare is looking for a Trainer to support the Contact Center. This position is responsible for providing existing employees with ongoing coaching and support for meeting performance metrics through side-by-side observations and work review.
This role...
- Assists in developing and updating training manuals, handouts, and aids.
- Trains staff through delivery of a consistent member experience.
- Supports the facilitation of New Hire and ongoing training as needed by local operation.
- Supports new and existing employees to provide feedback obtained from side-by-sides monitoring and other work output observations.
- Documents observations, detailing the feedback and coaching delivered.
- Assists with providing informal coaching to employees as needed on the floor and as requested by management.
- Reports any pertinent trends regarding necessary or recommended adjustments to curriculum based on interactions and observed deficiencies
- Provides support for identified contracts/Modivcare systems.
- Follows Modivcare policies and procedures to serve as an example to others.
- Maintains complete confidentiality of all observations and feedback/coaching provided to others.
- Provides support during implementations and as needed to support operations initiatives.
- May have responsibility for setting up New Hires in the LMS system.
- May takes calls for part of their weekly shift to maintain an accurate understanding of position requirements.
- Participate in other projects or duties as assigned.
- Occasional business travel may be required.
We are excited to speak to someone with the following...
- High School Diploma or General Education Degree (GED) required.
- Zero (0) plus years of experience.
- Or equivalent combination of education and/or experience.
- Clear verbal and written communication.
- Ability to convey information effectively to diverse audiences.
- Active listening skills.
- Ability to design and develop training materials.
- Strong customer service orientation.
- Skills in handling conflicts or challenging situations that may arise during training.
- Analytical and problem-solving skills.
- Proficiency in using training software, learning management systems, and other relevant tools.
Pay Starting at $14.23-19.21 hourly
Job Type: Full-time
Pay: $14.23 - $19.21 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Preferred)
- Call center: 1 year (Preferred)
- Training: 1 year (Preferred)
Work Location: In person
