Network Voice Engineer

Network Voice Engineer with Avaya

JD attached

(1.) To provide support for on call escalations and doing root cause analysis of given issue.

(2.) To independently resolve tickets within agreed SLA of ticket volume and time.

(3.) To adhere to quality standards, regulatory requirements and company policies.

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Job Type: Contract

Pay: $30.00 - $45.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Networking: 9 years (Required)
• Avaya: 6 years (Required)
• SLA: 6 years (Required)

Ability to Relocate:

• Roseburg, OR: Relocate before starting work (Required)

Work Location: In person