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Form of workJob Description
Department Summary
DISH is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
The 5G Core FIM Engineer I will maintain the resiliency and operational aspects of the DISH Wireless network. Will analyze service and system issues, determine the cause for failure, and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to ongoing process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service up-time leading to an overall excellent customer experience.
In this role, you will have:
- Engage and escalate issues with ORAN Tier II & III team when critical, time-sensitive support and resolution is needed
- Work with technical teams to document troubleshooting steps and methods to improve processes
- Provide lead support with Market Teams to troubleshoot/resolve complex issues
- Engage and escalate issues with vendors when critical/time-sensitive support and resolution is needed
- Develop key metrics for performance monitoring and service assurance
- Closely working with the vendors for Incident resolution and RCA
- Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration, and FCAPS platforms
- To work on the 5G Standalone Core Network functions (AMF, SMF, UPF, NRF, BSF, NSSF, SEPP, NEF, SCP & PCF)
- Engage with the engineering teams from DISH & vendors in helping triage & debug complex network activities
- Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network
- Engage and escalate issues with the Tier II & III team when critical/time-sensitive support and resolution are needed
- Other duties as assigned
- This position may provide on-call support on a rotational basis
Skills, Experience and Requirements
To be successful in this role, you will have:
- Bachelor's Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering
- 5+ years of experience working within the Wireless industry on either the carrier or vendor side of the house
- Strong knowledge of Core Network solutions for 4G/5G
- Knowledge of Edge, RAN, Transport, Virtual/Cloud environments, orchestration, and FCAPS platforms
- Curious-minded, striving for continuous learning and innovation
- Outstanding verbal and written communication skills
- Strong knowledge of Core Network solutions for 4G/5G (SA)
- Nokia and Samsung experience should be an advantage
- Ability to analyze a high volume of technical data and work in a fast-paced environment
- Strong problem-solving, analytical, and time-management skills
Salary Range
Compensation: $65,800.00/Year - $94,000.00/Year
