Address
Form of workJob Description
Job Title: Network Support Technician (Hybrid)
Location: Atlanta, GA
Duration: 6+ Months
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $55/hr. on C2C
Client: State of Georgia
Interview Type: Either Webcam or In Person
Note: Candidates must be local to metro Atlanta area. CCNA and Network+ certifications are highly preferred.
Job Description:
Under broad supervision, designs, codes, tests, modifies & debugs computer software. Writes & analyzes programs of moderate complexity. Analyzes, researches, & resolves program or systems problems & develops program documentation.
Position Responsibilities:
Maintain, patch and update CISCO Meraki devices across the enterprise.
Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.
Coordinate with vendors and business teams to ensure timely resolution of issues.
Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues.
Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.
Resolve requests within SLA while providing the highest level of customer service.
Follow up with customers to ensure proper resolution.
Gain feedback from customers about service provided.
Provide regular reports on WAP uptime, issues, etc. and other reports as requested.
Run ServiceNow reports as required or requested.
Work with management to continuously improve the WiFi support process.
Qualifications & Skills Required:
Experience supporting Meraki devices in a remote environment.
At least 1 year working with Meraki/Cisco Umbrella software.
Prior Cisco WLAN support experience.
Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.
Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers
Experience installing and troubleshooting WiFi networks.
Strong customer relationship focus.
Detail oriented with the ability to work independently and remotely.
Excellent oral, written, and interpersonal communication.
History of performing well under pressure.
Detail oriented and well organized with the ability to multitask.
Experience with the ServiceNow ticketing system a plus.
CCNA and Network+ certifications highly preferred.
Education and Certifications
Bachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
CISCO Certifications preferred.
Skill Matrix
Skill
Required /Desired
Amount
of Experience
Bachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
Required
0
CISCO Certifications
Desired
0
Experience with the ServiceNow ticketing system
Required
5
Years
Experience installing and troubleshooting WiFi networks.
Required
5
Years
Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers
Required
5
Years
Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.
Required
5
Years
Experience supporting Meraki devices in a remote environment.
Required
5
Years
Cisco WLAN experience
Required
5
Years
Recruiter Details:
Recruiter Name: Manoj at gsksolutions dot com
Contact Number: Eight three two - Four nine seven - One four eight nine
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
